Neal Harris Service Experts

Robert T 

on BBB

2 years ago

Just had them out, very easy to make appointment on my schedule, They remind us about service 2 times a year, we're bad and forget. Tech was very professional and polite, he even ordered a filter to fit our furnace, came the next day, I personally recommend there service didn't try to sell us anything we didn't need, 

Carol M 

on BBB

2 years ago

Reliable & timely service provider - I have used Service Experts in Memphis TN for HAVC system replacement, repair and twice-yearly maintenance visits. Appointments are easy to make, the technicians arrive within the designated time slots and service is provided with courtesy, efficiency, accuracy and professionalism. On my recent 2022 spring maintenance visit, technicians Billy and Seth upheld the high standards of the company with courteous and professional service along with clear and informative explanations of the resul... read more

Linda H 

on BBB

2 years ago

I have been a customer for almost 30 years (since 1993). I have found this company is very professional, caring about giving great service and great pricing. Everything thru the years has been a good experience. 

Sarah F 

on BBB

2 years ago

Service experts in Salem, Virginia came to our house on 3/18/22 to give us a quote on TWO furnaces and TWO heat pumps/air conditioning units for a 4, 200 square foot home. Long story first, They quoted us $38,000.oo, yes THIRTY-EIGHT THOUSAND DOLLARS!!!! 3 other companies came and the maximum bid was $18,000...eighteen thousand dollars for the same job. The other companies sold Trane and Carrier. Secondly, they tried to use scare tactics. Examples, they said they would come the next day and the gas company has already turned... read more

Jennifer H 

on BBB

2 years ago

They were very quick and prompt love how they installed everything 

Sunita M 

on BBB

2 years ago

They did a demolition job on my walls to repair my pipes. Drilled two holes in my bathroom because they couldn't get to my pipes, ruining my floor. I had to call them back three times afterwards to repair other issues that occurred because of THEIR sloppy work. Then had to call them back a FOURTH time because after THEIR work, they caused another issue. They caused water to leak out from my tub EVERY TIME you turn the shower on. They NEVER came out or even called back to deal with that issue. Because of this my bathroom floo... read more

C L 

on BBB

2 years ago

We love Strand Brothers service. On time on scheduled service every time. Polies people. 

Carlos C 

on BBB

2 years ago

My technician Daniel M**** was super friendly and he wore his proper ppe also he told his time and inspect all the equipment and explained to me what he did and i do recommend this company 

Jim A 

on BBB

2 years ago

Terrible Customer Service! I called them out to replace a sewage pump in my basement. They replaced the pump but installed the wrong part and the downstairs toilet wouldn't flush correctly. They came back out 3 days later to "fix" the problem and told me that they didn't have the correct part and it would be a week or two. I never heard from them for OVER 6 weeks! When I called and asked to speak to the manager they said he was busy and would return my call. He never did. That same day I emailed customer service and all they... read more