Neal Harris Service Experts

Ken N 

on BBB

3 years ago

I received my semi-annual service review for my furnace and air condition check-up today. Crystal and Jose show up on time and did a great job on servicing my equipment along with reviewing the results with me. It was 5 stars rating. Regards, ****** 

B. K. 

on BBB

3 years ago

The filter installed was contaminated w a pesticide harmful to my business. 

Elizabeth V 

on BBB

3 years ago

This is the company to call! Excellent service. Devon walked us through our options to best suit our needs. Marcel and Derek arrived the following morning and installed a gas furnace and hot water tank. The job was fantastic. They really care about doing a job properly. Well done !!! 

Brian R 

on BBB

3 years ago

I have not used Service Experts since 2018 but my recent experience related to an installed furnace, air conditioner, and thermostat that Service Experts performed in 2015. We spent nearly $10,000 with them to replace our existing equipment at that time. Within 3 years, the air conditioner coil failed and I was told that this was out of warranty and that I would have to pay for a new part. The part should not have failed after 3 years! Nevertheless, Service Experts begrudgingly agreed to split the cost (which was still costl... read more

M W 

on BBB

3 years ago

I have been trying to report fraud from the Miami Service Experts office since before thanksgiving and no manager has called me back. A tech came to my house and diagnosed a 6 year old AC with a broken compressor brought a sales guy out in 10 mins and then tried to sell me a new outside unit and handler for $6,500 for a 2 ton unit! I didn't believe that was the problem and called a 2nd AC repair tech and he came out and diagnosed an exposed low voltage line. $300 later I'm up and running no problem. In addition the visit was... read more

Virginia M 

on BBB

3 years ago

My thermostat was not working. I called and a technician was here within 4 hours. Service was prompt and courteous. The technician told me what to do if the problem happened again. 

Tereasa K 

on BBB

3 years ago

0n 7-16 21 I was visiting my friend in Titusville,Florida.I live in Indiana. She was very sick from chemo. The sales rep Wes R****** ************ came over to sell her a new A/C and furnace. Her credit was not approved so he ask me to verify that she lives there, which I did. The contract had a 90 day no payment. My friend passed away in August 2021. I came back home to Indiana. Her house passed to her kids, the kids had all the info. In November of 2021 I received a forwarded bill from that house address to me in my name sa... read more

Maxine L 

on BBB

3 years ago

A1 ******* in Calgary Alberta misled me and presented me with documents that I had never seen before leading to pre-paid billings and unanswered questions regarding my accounts. Their training practice is to "hang up or not answer email or telephone inquiries". For months, I was unable to contact anyone and once I did, I got the manager on the line who would not provide me with the documents I required to close my account instead he provoked me into an out and out argument resulting in HIM hanging up without listening to my ... read more

Charles W 

on BBB

3 years ago

yesterday (Saturday) our furnace stopped working so I Called Charles Heating, who installed the furnace. When I was told there was no one available to come that day I then called Falso. They said a man could come that evening. When he came he told me it would cost $99 for the service call and an additional $75 to tell me what was wrong. He then found that the draft inducer motor had frozen up. He said that would be an additional $869 + tax for a grand total of $1129.68 and that they would order the part Monday and didn't kno... read more