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Neal Harris Service Experts
- Heating & Air Conditioning/HVAC
- Overland Park, KS
About this business
Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
Location details
9040 Cody St, Overland Park, KS, 66214, United States
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Stark Air caught my house on FIRE!!!!!! I used there service and there tech crossed the poles on my unit causing a fire in my living room . They hired there own electrician to follow up and he determined my electrical system was in perfect working order and that they were to blame. They have offer me a bill for over 16,000.00 to replace the unit and are blaming me citing this was my fault due to my units age. This company has offered no good faith towards making this right. I have now been with out working AC for over 3 days... read more
Business response:
Hello Mr. ****** - We understand the General Manager is working with you to resolve this unfortunate incident. If you need further help, please email us at ***************@ServiceExperts.com and we will work with you to resolve your concerns.
AC stopped working 5pm July 5 2022 , triple digit heat . Calverley service experts did come out that night , charged me $422 for a capacitor . At the time did'nt have much choice . The next day did some researching on actual brand and part number , I could have gotten the exact capacitor easily at multiple HVAC part dealers for under $160 .
Business response:
We understand how frustrating HVAC expenses can be. All pricing includes our 100% Satisfaction Guarantee for 365 days as well as 24/7/365 support. We apologize for any confusion. Thank you.
Service was provided by Mike and Oscar from the Northeast San Antonio location. My AC had started blowing warm air. Icalled and help arrived an hour later. Mike and Oscar performed a complete inspection including going up into the really hot attic. They diagnosed the problem and provided a reasonable estimate which I accepted. Oscar was back an hour later with the part he needed, crawled up into that hot attic, then outside into more heat and within an hour, the cool air returned to my home. Oscar is the warmest (no pun inte... read more
Business response:
****** - We are glad to hear that we were able to take care of your problem and look forward to continuing to do business with you in the future!
took out old air unit put in new one hasnt worked right since,called to have someone come about 7 times now and still they theres nothing wrong with the unit,says its a problem with insulation and now their trying to charge me for that even though i told them the old unit worked to keep my house cool all the time this new one does not.....
Business response:
***** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
So our home AC stopped working at 9PM on June 30th. I left a message for someone to call me the next morning. So someone called me at 7:00 am and told me that they were sending me a Tech around 10:00. I was working but my husband was home. Not only the Tech arrived so did a salesperson. After inspecting the unit they told my husband that we needed a new AC unit because the unit we have is junk. So my husband sees that the Sales person starts measuring and he said I need to call my wife because this unit is only 1 year old th... read more
Business response:
******* - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
San Antonio Air, sold me a 2017 unit in 2021, They lead me to believe that they were selling me a new unit! Also, i didn't find out about this until, i had 2 call County Wide air, because they kept saying they would come out but, failed 2 show up each time, County Wide really saved me. Also, i found out that San Antonio Air didn't install the unit properly & could emit carbon monoxide! I went to 2 different locations 2 talk to a manager & they have moved out! Address unknown. I am trying 2 get a new address so i can serve th... read more
Business response:
Hello ***, We appreciate you taking the time to bring this to our attention. We want everyone one of our customers to have the best experience possible. If you would like, please send us an email at ***************@serviceexperts.com with your full name on the account, address, and phone number so we can research this and reach out to you.
Jeff, our go to plumber guy, did an excellent job for us. Friendly, efficient, knew his stuff and dedicated to getting the job done. Also, Donna, the scheduler in the office, was very patient, efficient and helpful.
Business response:
Thank you for choosing our team of experts to help you with your plumbing needs!
Incompetent, unprofessional, unresponsible, unethical. Proceed with caution when looking to service your geothermal system. Initially when scheduling with this company, everything went smoothly. But we have been waiting since June 16th for a simple call back from our last service but since then we have had two members of our household go to urgent care with breathing issues because the work that was performed has been left undone. Parts need to be replaced, parts have been removed, and the air quality in our home is now so p... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case.
I've done business with this company for some time now, and have always been pleased with the out come. My personal opinion is you couldn't ask for better people to do business with. I have had two furnaces, central air, hot water heater and just recently some plumbing work done and couldn't be more pleased with the outcome.
Business response:
We appreciate your business and look forward to our continued relationship!
Frequently asked questions about Neal Harris Service Experts
How is Neal Harris Service Experts rated?
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
When is Neal Harris Service Experts open?
Neal Harris Service Experts is open now. It is open 24/7.
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