Neal Harris Service Experts

Sandra H 

on BBB

2 years ago

Today (9/9/22 I had my annual tune-up with RJD. Will was the technician and was prompt, courteous, professional, and responsive to my questions and concerns. He was very thorough. I would request that he continue as my tech in the future. Thank you. 

Kirsten A 

on BBB

2 years ago

Our almost 20k unit was installed 9 years ago and has had problems since day one. We were told it was the top of the line and received a hard sell. Unfortunately, we listened to Service Experts; they've taken advantage of us ever since. Originally, they refused to admit it was a lemon. Now they agree that it is a lemon, but say it's too late and they won't help us. They suggested we install a new unit from them. The plan they want to put is on is $250+ for the next 10 years. They've misrepresented themselves at every turn. 

Philip S 

on BBB

2 years ago

I rarely write a bad review, and I assure you that nothing here is exaggerated. Please just take this as a word to the wise. Service Experts (Fort Myers FL) are not in the business of service. They are in the business of high pressure sales. If you call, the technician will arrive with a salesman and they will work together to try to convince you that your system is in need of replacement, which they will gladly do for "only" $165 to well over $250 per month- for TEN YEARS- a rent-to-own or lease (I asked what the selling pr... read more

Victoria M 

on BBB

2 years ago

Air went out on a Sunday night, called and was told someone would come out that night. Nobody showed up until Monday. Two guys (a salesman and a tech) came together and they said I needed a new ac which I expected because the unit was 18 years old. The sales guy gave me 3 options (tiers) first was more like what I had but I opted to go up one tier for the energy efficiency. He made me believe these :"membership" options were my only choices. Upon looking at the documents I read that this is a LEASE agreement and the cost is ... read more

Keith N 

on BBB

2 years ago

I've been with this company for over 7 years now! I've thought they'll show some type of concern for me and my family knowing the weather in Florida! But me and my family have been out of air for four days now! I was told by one of there works on Sunday night by (James) one of there technicians that it'll be fixed on Monday now it's Wednesday night and my Air Conditioning unit isn't fixed yet! I received a email this morning saying they'll be here between the hours of 2:00 and 4:00 to fix my unit and no one haven't came yet.... read more

Thomas M 

on BBB

2 years ago

Had an amazing experience with plumber Carlos and Dillon to move a gas line for my water heater. A+++ honest and hardworking guys. 

William A 

on BBB

2 years ago

Christopher of ******** Air is the most complete service professional I have ever met; extremely knowledgeable, skillfully competent and pleasingly courteous; he wastes no time, notices preventive maintenance items that our last provider missed or failed to notice; a breath of refreshing and rare air in customer service that is just not found today. Recommended without any reservations. 

Michael D 

on BBB

2 years ago

The customer service with this company is outstanding! I'm very pleased with my Bosch HVAC system. Tech's are very professional and explained everything in detail. Thanks so much Service Experts. Ale. D 

Nancy W 

on BBB

2 years ago

A horrible experience over a week with the plumbing area. On 8/15, they came to tighten our kitchen faucet. Young man came our, tightened it and was very polite and said he was not going to charge us. Later that night when we went to clean up the kitchen, water was pouring out from underneath the sink. We called back to the company and were told they would send someone out the next morning between 8 and 9 am. At 9:30, when no one had shown, we called for an update. They said the technician called and we didn't answer so they... read more