Neal Harris Service Experts

Jerry D 

on BBB

2 years ago

Kevin and Crystal came as a team to investigate a potentially serious furnace issue. They did a thorough review and gave us great advice to help us make the best decisions for our benefit and not just trying to sell us something we didn't really need. We were impressed by Kevin's knowledge and technical skill. He even identified the correct manufacturer even though the unit was mislabeled! We know we can trust Crystal and will be calling her when it's time for a new system (and any advice we need in between). 

Dakota S 

on BBB

2 years ago

Started business with this company back in October. Had them come out to address a heat issue, techs were great, got everything fixed promptly and were very friendly. Paid my $400+ bill happily because it made sense. Called again December 2nd to schedule them to come out for maintenance, they got me signed up for their package at $15 a month back in October and figured it was time. Thermostat was on the fritz, wouldn't turn off the heat when it was supposed to, it's getting cold out. Tech comes out they dp the maintenance do... read more

Carrie G 

on BBB

2 years ago

Technicians are very knowledgeable, kind and respectful. They do a very thorough job and explain things well. Scheduling is fairly easy although I had a challenging scheduling from the website, but they rescheduled with me and all is well. Happy customer. 

Lora Z 

on BBB

2 years ago

I have used Roland ******* several times. They have been prompt & reliable. The techs have been knowledgeable, friendly and polite. I will continue to use them. 

John C 

on BBB

2 years ago

BEWARE if you call them to do work for a family member that is a senior citizen. They completely took advantage of my 85 year old Mother that did not realize what she was signing up for. They suckered her into a 10 year contract at $226 a month. If I'm not mistaken most if not all HVAC systems come with a 10 year warranty. While the plan they sold her did include maintenance, service and replacement, it also came to a total of $27,120 over 10 years. Who in their right mind would pay for that. I understand that they replaced ... read more

Samuel W 

on BBB

2 years ago

I bought a furnace from these people. Chuck (******) T******* was my sales rep and Matt K************ is his boss calling himself sales manageras as he threatened to put a mechanical lein on my home. Chuck did not disclose all the Info of our financed agreement to me before he had left our meeting and had set an installment appointment. Upon reading the agreement I had called Chuck to cancle and informed him of the financial problems I had with that contract. He assured me we would figure it out and make it right. I canceled... read more

Caroline D 

on BBB

2 years ago

We had always used ******* Air in Titusville, FL for our A/C services. They were really good and never tried to upsell. The company was recently bought out by Service Experts in Brevard County, FL. We had a regularly-scheduled service shortly after the take-over. A sales person arrived with the technician. We had a "cycling" issue with our 17 year-old unit, and were told the parts were no longer available. Long story short - we were rushed into the lease of a new, expensive Lennox system. The salesman did not give us all the... read more

Laureen S 

on BBB

2 years ago

Pink Plumber are scammers. They were at my parents' house looking at a toilet that was only a little over a year old. They quoted my parents $250 for them to fix IF dad bought an entirely new inside tank unit (which he would have to go to Home Depot to buy) or $450 if dad wanted to have them get the unit and install it. They said there was no other option as it was shot. I am so glad I was there as I immediately found the plumbers that installed it only over one year ago when my parent's moved to their new home. That plumber... read more

Mary T 

on BBB

2 years ago

To Whom it may concern, I was told by sales, Mark that the air conditioner would be a total of 10,500. I was told new ones were in, but did not have pricing yet, so I was getting the new one at the old price. I was told for $179.68 a month I would not have to worry if anything broke down or regular maintenance on it. I was never told at any time it was a lease and at the end would have to buy it out. I was told at any time if I paid the $10,500 if I sold my house or I could give new owners a choice to take over the payments... read more