Neal Harris Service Experts

AB T 

on BBB

a year ago

I worked with Greg K**** and the entire experience was made very easy and straightforward, Greg was an absolute pleasure to work with. I woke up around 630-7a to find out my furnace had died, shortly after I sent Greg a message explaining what happened, he responded immediately and he and a technician were at my house within 2 hours! Mr Kizer made the unpleasant experience of replacing a furnace and a/c a very, very pleasant one. He and the technicans were very professional during the entire process. The very next day I had ... read more

Razvan G 

on BBB

a year ago

I would like to make a complaint against the ********* Home Services, located at ***************** ******, *****, AZ *****. We have been their clients since 2010 (at that time the company had another name). We notice repeatedly their tactic of adding every time some "improvements" for which they charged significant sums of money. We still elected to continue using them because we had a service plan. In 2020 they convinced us to purchase 2 new units,, and on 03/05/2020 they installed them. They charged us $15,000. The units a... read more

Jerome J 

on BBB

a year ago

Roland D*** provided excellent service and helpfull tips on how to maintain my equipment . They also gave me an excellent and inexpensive service plan 

Dom P 

on BBB

a year ago

Hi, I use this company for the first time the other day and I'm very pleased with the fast customer service and the good work that the technician Sean M** and his coworker John R. performed when they installed a new condensate pump on one of my HVAC units that is in the basement. 

Michael M 

on BBB

a year ago

The HVAC equipment is working well. However, I was promised that the equipment was made in the U.S.A. Only about 60% was manufactured in this country. Also, Roland ******* promised to take care of the rebates from Lennox and National Grid. After 1 year and many phone calls, this has not happened. I am unable to obtain these rebates on my own because I don't have some of the information that can only be provided by Roland *******. For example, my invoice does not have an invoice number. It's surprising to me that they are wil... read more

Tina M 

on BBB

a year ago

We are very satisfied with the service and the furnace provided by ** *******. Our 17-year old, first-generation high-efficiency furnace decided to fail a couple of days prior to an extended Polar Vortex forecast for Calgary, so time was of the essence. I phoned ** ******* on a Wednesday afternoon, and a service tech visited that same evening and correctly diagnosed the problem as a dead fan motor. The old furnace served us well, but it was time to replace it. Aaron J*****, a Customer Service Rep, phoned shortly after the te... read more

Constance B 

on BBB

a year ago

Service Experts in Fort Myers just installed 2 Lennox units in our home after Hurricane Ian came thru. We had a very positive experience and are very pleased with the price and professionalism of their crew. Our units are working great! 

Leonardo V 

on BBB

a year ago

can't complaint. they showed up in time. they fixed the issue ( so far no problems, it was enforced by ******** so if there is something wrong i guess they are responsabile) . and even the price was the best compare with other register companies. thanks again!. 

Lee G 

on BBB

a year ago

I contacted ********* Heating, Air Conditioning & Plumbing in ***********, OH because I needed a plumber to install in my water heater a new gas control valve/thermostat that the manufacturer shipped to me under warranty. They were willing to make an appointment with me, subject to cancellation, for the afternoon after the part was scheduled to arrive (last Friday by noon) via FedEx Express. We had been without hot water for nearly a week due to a mistake by Rheem. *********'s website claimed they had a 4.75 star rating base... read more