Neal Harris Service Experts

Mike Z 

on BBB

2 years ago

I made an appointment through to schedule my Advantage program Winter check. They set an appointment for October 22nd from 10-12. When no one showed up at 10, I called the number to ensure that the appointment was still set and was told yes. Then when no one showed up at 12 I called again and told the customer service representative and was told that it was still scheduled and on Saturdays the office is closed so they couldn't reach anyone and to wait until 4. I asked for the general manager to call me and was told they woul... read more

Lisa G 

on BBB

2 years ago

I am very disappointed in a service call on 10/12 with a technician. I am in the midst of an insurance claim. A leak in the 3rd level bathroom (under the vanity) caused water damage on the floors below (main and basement). As part of the process, I had to contact a plumber to assess the issue, and recommend a solution. I have utilized The Pink Plumber in the past, so I called for this issue. Jason arrived on the afternoon of 10/12, assessed the damage and indicated I needed to replace quantity (2) 1/2" X 16 Supply Lines and ... read more

Frank P 

on BBB

2 years ago

Lowest liars and cheats. Do not use Stark Air. They quoted 5500 dollars for a repair that was caused by their equipment installed weeks ago. Their tech Jason ******* and sales guy Chris ******** conspired to rip us off again. I have video and written proof of their deceptive practices. 

Connie H 

on BBB

2 years ago

They are a company you can trust. They stand by their work and their word. 

James H 

on BBB

2 years ago

Excellent service . Service tech very knowledgeable and helpful. Helped us select new heating system including a good discount. 

Katherine S 

on BBB

2 years ago

Very deceptive salesman and not forthcoming with truth just to lock you into a leasing contract to charge high interest rates to put a lien on your property so they can steal it.....very deceptive from the salesman, service technician, to how they handle your account in the billing department. The service technicians don't know how to fix anything...I think that is part of their schemes to get you to buy their equipment. So when you see that name eveready service experts..."that's a red flag." 

KJ G 

on BBB

2 years ago

I regret to have to write this review, as I can say that I have had positive interactions with the customer service team, the technicians who have come to my house. Everyone has been professional and kind and I have no complaints there. I am writing this to warn other consumers, as I feel that signing up for the Service Experts Advantage program was one of the worst financial decisions of my life. My furnace went out in March of 2020, in the middle of winter and the very beginning of the COVID pandemic. So it was a moment of... read more

Bradley W 

on BBB

2 years ago

Neal H***** installed our Lennox system on 8/10/2016. Six years later the A-coil is leaking. I decided to do some research and found that there there was a federal class-action lawsuit and settlement concerning the A-coils. The suit is closed now; but there's no shortage of people who continue to receive faulty A-coils and are being charged hefty service fee's to replace them. Not only did the law-suit do nothing to dissuade Lennox from producing/using low quality poorly designed coils; it did nothing to stop service compani... read more

Catherine R 

on BBB

2 years ago

Poor communication, misleading sales, employees hate their jobs because they absorb the brunt of all the dissatisfied customers, and they do not honor their contract. Little to no effort to rectify without hounding them. Poor management, supply chain issues, and customer blaming. The epitome of what's wrong with corporations.