Navy Federal Credit Union

Colleen L. 

on BBB

5 years ago

I became a customer purely to get a home loan through NFCU. When going through the process I was given the worst customer service of my life. My mortgage officer was incompetent, non-communicative, and overall horrible. After going through the first couple of steps in the process, I decided to start working with another company who would give me the service I needed. Then, when I went to close my accounts with them, they made it almost impossible. Making me jump through hoops in order to do so. So I just left the account ope... read more

John O 

on BBB

5 years ago

They don't even deserve 1 star. Member for over 20 years, have over a 720 credit score, they give you good rates on some products, mortgage, auto loan, then ***** ***on the others, credit card, personal loan, called several times to try and get a better rate on credit card, you can't even talk to someone above s supervisor in that department, they are a rip off, again, treat you good on some things to then make up for it on others, when I get my personal loan paid off, I'm doing a balance transfer on credit card and then tra... read more

Joshua P 

on BBB

6 years ago

I want to know how Navy federal Credit Union although it is not mentioned in any epromissory documentation that can take your whole entire deposit(paycheck), I went to a local branch and was told 200$ would be in my checking's account and the rest would be deposited in full in two days, I arrived home checked my account saw that the 200$ wasn't in there call Navy Federal Credit Union's phone number and was given the run around two times with checking's three times with debt collection department, and once with the loans depa... read more

Averi H. 

on BBB

6 years ago

I wish I could rate them ZERO stars. Me and my fiancé deposited his check and was notified that all of the check was deposited into the account. We needed to pay our rent and electric. We paid our rent but when it was time to pay our electric we were declined. I looked at the account and saw that only $200 of the check was deposited and the amount for our rent was over drafted leaving our account with a huge negative balance and not being able to pay our electric. I contacted navy federal and told them about our situation al... read more

Audrey S. 

on BBB

6 years ago

Sickening! I was 19 years old and opened a car loan with an auto loan company in Virginia beach, Virginia. I was young, just starting college and didn't have any parental supervision during this process. I was approved for 10,000 dollars and the bank issued me a check. The autoloan company went through the process with me at the place and applied for me there. I was approved and picked up my check in the next following weeks. I purchased my car from one of the dealers but he sold me the car outside the dealership. I trusted ... read more

MT 

on BBB

6 years ago

Due to a large number of medical bills for my daughter who was diagnosed with cancer, I called NFCU in September. I told them that I could foresee a cashflow problem coming up in the next two months and requested that I defer my mortgage payment, add the interest to my loan, and extend my loan by 2-3 months to make up for the deferral. They told me that they had a number of different programs that could help me and asked for a dozen some documents including tax returns, references, etc. Now first, it seems a little strange t... read more

John S 

on BBB

6 years ago

Do not do business with this bank, especially on Home Equity Line of Credit (HELOC) loans. They are impossible to work, especially when circumstances beyond your control force you to make tough decisions. I will stop doing business with them despite being member for over 20 years. This bank does NOT care. 

Former Marine 

on BBB

6 years ago

Navy Federal Credit Union presents themselves as a supporter of our servicemen and their financial future. In practice it is just a mask. They are solely a money-making venture with the only consideration the shareholder value of the executives of the organization. They lie about loan terms and options and often do sneaky and borderline illegal things in order to attempt to collect debts earlier than necessary. It almost seems like their practices are designed to cause financial hardship/ disruption so they can also collect ... read more

MrzFieldz 

on BBB

6 years ago

I am livid. Our family has been with Navy Federal since 2010. I only have option to use mobile deposit app to deposit as your bank does not have local branches I can simply walk into. TO WHIT, insult to injury, was suggested by your nonchalant reps today by phone. The first time I deposit a check on the mobile app this morning, it did not reflect on the app. I refresh the app, the deposit still did not reflect although the app told me it went through correctly. I waited sometime signed out and sign back in and the deposit st... read more