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Native Eyewear Inc
- Optometrists
- Denver, CO
About this business
Location details
1114 Neon Forest Cir Unit 5, Ste 215, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a pair of glasses that I've had for over 6 years and the nose piece broke. Warranty process was seamless my experience was great! I couldn't get the same pair because they were discontinued but they offered me any glasses that I wanted didn't matter the price! I had lost my case and they provided me with a new case and my new Penrose sunglasses! Love my glasses love, the service love and the product ..lifetime customer I will be!
Business response:
Thanks, Lily! That's so great to hear! Thanks again for sharing your experience!
Poor customer service. I was having issues with the lens falling out of a brand new pair. With no local dealer to return, I was told to pay for shipping to send in the glasses and have them inspected. After replying via email to customer service that I did not think I should have to pay to send in a newly purchased defective item they simply stopped responding. Stick to Maui Jim, their customer service is top notch. When I reported a small scuff on a lens that I believed to be caused by the frame rubbing in the closes positi... read more
Business response:
Hi Tony, this is not the customer service experience we strive for. Would you please send us a DM with your contact info (email, phone number), so we can have someone reach out and fix this? We do apologize!
Super Customer Service speeds! Long story short, I sent the wrong glasses to Native for an RMA request and the whole process was impressively quick nontheless. They had my, incorrectly shipped to them glasses, back in my hands in no time. Thanks Native team for making my mistake no big deal!
Business response:
Thanks, Tim!
Frequently asked questions about Native Eyewear Inc
How is Native Eyewear Inc rated?
Native Eyewear Inc has a 4.4 star rating with 129 reviews.
When is Native Eyewear Inc open?
Native Eyewear Inc is closed now. It will open tomorrow at 8:00 a.m.
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