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Native Eyewear Inc
- Optometrists
- Denver, CO
About this business
Location details
1114 Neon Forest Cir Unit 5, Ste 215, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On my 3rd. Pair of Bigfork sunglasses. .. they are great
I just broke my native glasses that I have had for years and sent them in for a replacement after paying the 30 dollar fee, it was super easy and fast, I already received my brand new glasses! I love my native glasses and love them even more with the lifetime warranty!!
I want to think Native Eyewear for their support of our men and women in the military and law enforcement and give a special thanks to Rebecca in sales. Talking and dealing with you was one of the best experiences I've had when it comes to dealing with a company and their customer service. You our a great example of what exceptional customer service is. Native Eyewear is lucky to have you as an employee. You were kind, willing to listen, and understanding. You went above and beyond to take care of a customer. You were willin... read more
Business response:
Thanks for the great review, Jeff! I'll be sure to forward on your praise to Rebecca. She's a great asset to the team. Thanks for spreading the Native stoke!
I absolutely love my Native aviators. I wore another popular brand of eyewear for years, and when they finally bit the dust, I was in a store this summer in Steamboat and the salesperson suggested I try Natives. She said their customer service could not be topped- and she was right! I somehow popped off one of nose plugs on my Natives and messaged them - they sent me a set that day! They were responsive and helpful with no questions asked. I will definitely forever be a loyal Native customer!
Love them, but got 2 of the same lenses in optional lens pouch. Lets see what Native Eyewear does to remedy this.
Business response:
Hey Jeff, we'd be happy to send you the correct lenses. Shoot an email to marketing@nativeyewear.com with the style sunglass you have and the type of second lens (SportFlex) you're looking for. We'll correct this error and set you up!
Sunglasses are great, but please consider making improvements to your warranty process! I just waited on hold for over 25 minutes just to tell someone what model and lens combo I would like to replace my broken and discontinued pair. If you want to up your customer service experience by talking directly with customers instead of using digital forms, etc. it would be nice if your staffing levels matched the call volume so your wait times weren't so bad. I called a few weeks ago and experienced a similar wait time so I suspect... read more
Business response:
Hi Eric. Thanks for reaching out. We're sorry to hear about your recent experience with our warranty line. Unfortunately, our team has been short staffed recently and you happened to call right when our team members were pulled into a quick update meeting. One of our warranty staff will be reaching out to you shortly - we're very sorry for the inconvenience.
THANK YOU so much for the speedy delivery of my replacement glasses!! I love my Natives more than Costas or Ray Ban. Best sunglasses I've ever owned!
Frequently asked questions about Native Eyewear Inc
How is Native Eyewear Inc rated?
Native Eyewear Inc has a 4.4 star rating with 129 reviews.
When is Native Eyewear Inc open?
Native Eyewear Inc is closed now. It will open tomorrow at 8:00 a.m.
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