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Nationwide Vision
- Laser Eye Surgery/Lasik
- Phoenix, AZ
About this business
Location details
711 E Bell Rd #2, Ste 2, Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The Dessert Ridge location is rude and absolutely awful to deal with . We will be taking our business somewhere else and will never recommend them . We paid for a contact exam for my son even though he had ad an exam 6 months prior for his eyes . We purchased contacts for him and had to take him to two separate appointments for him to learn how to use them . He was given a week supply and had to make another follow up appointment to see how they are working . When got home we realized we were only given a 3 day supply . I ca... read more
Business response:
Hi Sarah, we would like to do what we can to help. Please send your contact information to marketing@nationwidevision.com and we will reach out. Thank you.
order glasses and frames took 2 weeks to get them in. I get a call saying my glasses are ready for pick up but they made them wrong so they have to send them back After another 2 weeks I get a call and the glasses are ready. Go to the store and they are still not correct and will need to be sent back again now going on 5 weeks still no glasses.
Business response:
Hi David, we would like to do what we can to help. Please send your contact information to marketing@nationwidevision.com and we will reach out. Thank you.
RecommendedThe Trinity, Florida location is great. All of the staff are attentive and do their best to help you out. Please pass this on to them and let me know I appreciate their customer service.
Business response:
Thank you for your kind review, Brian! We'll be sure to pass along your message to our Trinity staff :)
Power and Southern location is rude and lacks highly in customer service. Kendra doesn’t even know her job to help customer super rude and phone and against HIPPA guidelines in office. She can not even make eye contact with customers. Few people waiting and the doctor didn’t even know what to do yet. This is highly horrible could even get all the right information as requested. Will never go back would not recommend them either. You can find better eye care and for sure way better customer service.
Business response:
Hi Sarah, the District Manager confirmed she has spoken with you and resolved the issue. We appreciate your business and hope you come back to us again with any of your eye care needs. Thank you!
Within 3 days of receiving their new glasses my son's screws started falling out and my daughter's lens fell out. Now, 2 weeks later, the arm on my son's frames snapped off. We went down to the Nationwide we purchased from, and were informed that it was probably because they're only the $59 frames and he was probably handling them too roughly. Apparently it's completely normal for the screws to fall out after 3 days. Anyways, they won't replace the frames, and want me to buy new ones. I'll never go back there ever again.
One month later and I'm still waiting to get my son's glasses. Do not recommend
Business response:
Hi Sarah, I'm sorry to hear you've been waiting on your son's glasses. Can you please private message us your contact information and which location you went to so we can help, thanks!
One month and waiting for a pair of reading glasses Excuse after excuse! Unacceptable!! Will never use NationWide again!!
Business response:
Hi Kay, I'm sorry to hear of your experience. Would you be willing to private message us your phone number and which location you went to so we can help get to the bottom of this?
Appointments mean nothing at Nationwide. One hour to see the doctor. No respect for people's time. Hayden and Chapparel location. My advice: Anywhere but Nationwide Vision.
I went to the location on speedway and swan on a Saturday 6/18 and the Dr there was very rude. Doctor Jones. I called corporate to file a complaint and I was told I would get a call back and they didn't even bother. So I will not be going back if they don't even care about their customers
Business response:
Hi Crystal, would you mind sending us a private message with your contact information so we can get in touch with you about this? Thanks for bringing to our attention.
Frequently asked questions about Nationwide Vision
How is Nationwide Vision rated?
Nationwide Vision has a 3.7 star rating with 282 reviews.
When is Nationwide Vision open?
Nationwide Vision is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
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