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Nationwide Vision
- Laser Eye Surgery/Lasik
- Phoenix, AZ
About this business
Location details
711 E Bell Rd #2, Ste 2, Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible customer care especially on the phone!!
let customers change the brand of contacts without having to get another $100 plus exam with an active prescription. Then I could only order a 6 month supply of contacts of the same unsatisfactory lenses. I am but one of many who have had the same type of bait and switch service at this and other stores.
RecommendedVisited the office on Power Rd, Mesa AZ and was very impressed at the great customer service. I have insurance through Humana and my glasses were completely covered. Thank you Tasha and Yesica (yes, that is her name).
I had a horrible experience from beginning to end. I paid $500 for 2 pair of glasses that are useless to me because they couldn't get the prescription right. I'm not convinced they use real optometrists or any kind of medical professionals for that matter. The staff were very fake and I'm sure they scammed me into getting progressive when I really only needed readers, which they finally admitted they screwed up. I left a detailed description of my entire experience on their website and no one had the decency to respond. Don'... read more
The store in chandler has horrible service won’t even help me with a problem I called for a district manager and no call not happy
19 th avenue and union hills location IN Phoenix AZ. I have had nothing but trouble since coming to your company. Over a month ago I came in for my husband's glasses and then the next day I did my glasses. And then the day after that he did it sunglasses. My glasses came in first, isn't that weird how my glasses came in first when it was done after his? Then his sunglasses came in also, is that not weird that they came in before his original glasses? Then, we go in and ask ar...Continue Reading
no customer service complaint process online. I have a problem with sunglasses that my husband purchased and no one to reach anyone at corporate
Business response:
Hi Mikie, We would like to help with your sunglasses, if you’re open to being contacted, please send your contact information to marketing@nationwidevision.com and we will reach out. Thank you!
First visit picked out frames staff super helpful. ordered glasses. picked them up and could see with them. sales staff upset when I said are you sure these are right? she then in very stern voice said yes without any examination of glasses then yelled at me when asked her to double check to point other customers were staring. I then picked up glasses and went back to the eye doctor. they checked glasses remeasured them and redid exam. wrote problems out and I returned to nationwide were sales lady was not nice and took me n... read more
Business response:
Hi Terry, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was not up to our usual level of service. I will forward your review to the management team, so we can investigate, and make sure this does not happen again. If you’re open to being contacted, please send your contact information to marketing@nationwidevision.com and we will reach out.
Horrible service and processed my RX in correctly would never recommend this company specifically their Desert Ridge Location.
Business response:
Hi Jacob, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was not up to our usual level of service. I will forward your review to the management team, so we can investigate, and make sure this does not happen again. If you’re open to being contacted, please send your contact information to marketing@nationwidevision.com and we will reach out.
Frequently asked questions about Nationwide Vision
How is Nationwide Vision rated?
Nationwide Vision has a 3.7 star rating with 288 reviews.
When is Nationwide Vision open?
Nationwide Vision is open now. It will close at 5:00 p.m.
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