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Nationwide Vision
- Laser Eye Surgery/Lasik
- Phoenix, AZ
About this business
Location details
711 E Bell Rd #2, Ste 2, Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Why bother stating they have bogo glasses when there are so many un stated restrictions . I was told by three different employees a diff story and after finally getting the correct story was being treated rudely. I went to the Goodyear office and was treated like I was more of an inconvience then a customer. The worse part is I'm still waiting for my glasses after 15 business days. Why give a time frame if you have no actual control of it! So dissatisfied after paying over 500 in glasses and appts, wld never recommend!
Business response:
Hi Ana, we are sorry there was any miscommunication with the BOGO offer. Would you mind sending us a private message with your contact info so we can chat further with you about this? Along with which stores you visited - just the Goodyear location?
RecommendedBuckeye location on Yuma and Watson is amazing! Staff is so friendly and so accommodating. Very nice people. The manager is very personable and so is the rest of the staff. Would definitely recommend coming here to see the doctor. She is very experienced and knows her stuff. 5 stars all the way.
Business response:
Thanks Eddie for sharing the positive vibes!
They should do you good! I had a terrible experience last year here in Mesa, Arizona! I even filled out one of their surveys on how my service was an heard NOTHING BACK!! My experience has always been so good an have used NWV for over 20 years but my last visit really turned away my business with them. Very rude consultants an the upper "management" was a total let down. I know this might not matter because it was almost a year ago but I have to say it was the worst mistake I made using NWV. It's about time for my yearly exa... read more
Business response:
Hi Tami, we're sorry to hear of your experience, especially having been a loyal customer for so long. We'd like to make this right. Would you be willing to private message us with your contact information so we can chat further?
Took both my children in on the same day. My daughter got her glasses a week later than they said would be in and supposibly they could not find my sons after calling for 3 weeks finally talked to manager who said they tried to contact us and when they got no response they sent them in the mail!!! Are you kidding me!! So she then said for your trouble have him come pick out a complimentary pair for back up on us! Ok cool! And proceeded to say his would be arriving in 3 days! The first pair by mail! Well here we are 2 weeks l... read more
Business response:
Hi Jamie, we're sorry this has been such an ordeal getting the glasses in hand. I realize that you've been in touch with the manager already but if you could private message us your contact information and which store location you went to I'd like to get the District Manager on the phone with you to help out.
I've been going to the Nationwide Vision on Westwood and southern in Mesa AZ for years now, Although I do admit customer service does need some working on I feel they could be more polite and not look so serious or unhappy with there job! On 1/26 I went to order my glasses and they specifically told me they would call me when my glasses were ready for pick up which I did not receive a call nor a voicemail. what made me get super upset and mad was that with out calling me to let me know that they were going to mail my glasses... read more
Business response:
Hi Jennifer, I'm sorry to hear that your glasses have taken so long to arrive and that there was an issue with the correct shipping address. Would you mind sending us a private message with your contact info so we can have the District Manager reach out to help resolve this, thank you!
The location on 95th Ave and camelback Phoenix AZ has the worst service. I wanted to use Davis Vision to get my annual exam. I made it very clear I only wanted an exam. Made it very clear I didn't want to purchase any contacts or lenses. After I walked out from my exam I was sat at a desk and scammed. I was told I HAD to purchase lenses or glasses in order for my insurance to cover my annual exam. I was told I had to pay out of pocket for my exam if I didn't purchase lenses or glasses. I was then charged $140 on top of my in... read more
Business response:
Hi Tana, we're sorry you've had to go through all this. We certainly want to make this right for you and would like to get the District Manager for this location in touch with you. Would you mind private messaging us your contact information?
Will never go to nationwide again either. Terrible experience....over priced then had eye exam which I thought was precise...nope. Doc wrote it wrong and after 3 weeks of fighting...finally another exam. To find out original was keyed wrong. UNACCEPTABLE. Another two weeks my crappy glasses since original frame not,availabe....:-(
Business response:
Hi Sasha, we are sorry to hear that you had such a frustrating experience. We'd like to connect to get more details from you and help turn this around. Would you be willing to private message us and let us know which location you were at and your phone number? Thanks!
!!!!!!!!!!!!!!!!! Not even 1star. Had to put 1 so it would post
Do you really want to? Wrong frames never used them.
Business response:
Hi Lucy, we'd like to chat with you more about your experience. If you're open to it, please private message us with your contact information & which location you went to, thank you.
Frequently asked questions about Nationwide Vision
How is Nationwide Vision rated?
Nationwide Vision has a 3.7 star rating with 282 reviews.
When is Nationwide Vision open?
Nationwide Vision is closed now. It will open tomorrow at 9:00 a.m.
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