Nationwide Insurance - Walker Insurance Group Inc

NH 

on BBB

5 years ago

They are not a good insurance (Auto) company to deal with. Very sketchy And VERY UNPROFESSIONAL from the claims adjuster to the supervisor. I was in a car accident a month ago there was a issue with my car that was resolved but when it was resolved they no longer want any parts of it, called them several times left several voice mails no answer or call backs. A waste of time and money. 

Adam C 

on BBB

5 years ago

Terrible business practices - They will payout to other insurance companies even if you were not at fault and the kicker is they won't even tell you they did so. 3-4yrs later you will find out and then your premium will sky rocket with any other company you try to go with. They will tell you that they don't have to let you know if they payout for a claim. Do yourself a favor and read all the details. After 15yrs of loyalty to a company they really don't care and just want to save their ass and take the easy road. 

DM 

on BBB

5 years ago

Nationwide has been my insurance provider on my condominium for the last three years. This year, they decided to hike my insurance premium by 10% year over year. After hours on hold trying to speak with the team and resolve this discrepancy, the employees told me there was nothing I could do to change this. I decided not to renew my policy and will be taking my business elsewhere. Since that time, I have been receiving emails regarding other policies that are not mine. Nationwide is sharing other customers sensitive informat... read more

Stanley W 

on BBB

5 years ago

They never send me a text notification about billing autopay they took it out. I ask can they reverse the process of payment. They said they can’t now have negative balance in my account. 

Sarah T 

on BBB

5 years ago

Horrible insurance company. I will never use them again, learned my lesson. They cancelled my home owners policy “mistakenly” when I called and cancelled my auto policy with them. I was uninsured for 2 weeks and did not even know it. I even specifically told the agent that I was keeping my homeowners with them. You can’t trust them. Wish I could give them 0 stars! 

Manuel C 

on BBB

5 years ago

I’m pretty young and been in the military for 6 years. Never in my life I thought I would be questioned or disrespected to this degree. I travel to Arizona once a month for a couple days to see my daughter and family. I live in California and work out here also, I’ve been doing this trip for almost a year. My truck gets stolen from a friends house sometime middle of the night and we’re all inside sleeping. I had to go back to California so I had to rent a car, when I get back still no sign of the truck or my agent who’s supp... read more

Sonda B 

on BBB

5 years ago

I contacted Nationwide on May 10, 2019 because they had added my landlord's daughter to my auto policy. This made my premium go up an additional $430.00 per month. However, my landlord's daughter has been driving over a year, has a vehicle and is covered under her mother's insurance policy. When I contacted the customer service line, it went sour. The representative of Nationwide declared that my landlord's daughter was a member of my household. I explained my living arrangement but she justified adding the child by saying w... read more

Micah S 

on BBB

5 years ago

Horrible service. When I cancelled my policy the representative advised me to do a stop pay on my account because it was too late for them to stop the payment. 4 months later I get a credit collection letter telling me I owe almost $300. I called nationwide and was on hold more than I actually spoke with the representative because she didn’t know the information other than a payment was due. 

DANA S 

on BBB

5 years ago

The worst for any communication ! The adjusters do not stand behind their word, new adjusters don't call back don't call my lawyer back ! Send check no explanation and weeks later OOPS that should have gone to the builder? my house burned over a yr ago still not done and have been left without the extension on my apartment as close to a week move out date before it was taken care of , agent says she does not get call back from them or the supervisor and agency lawyer does not bother to call my lawyer back either. I am told "... read more