Nationwide Insurance - Walker Insurance Group Inc

Carol R 

on BBB

6 years ago

We filed a claim with nationwide. Was a hassle to get a hold of our case specialist. Then the claim was denied based on fraudulent documentation from the policy holder. This is not a professional company. Be aware, they are misleading and when you request documents the agent was very vague. 

merechel 

on BBB

6 years ago

I'd give 0 but they make you put at least one. Strongly recommend that you don't get dog insurance through them. I keep submitting claims and they keep rejecting them saying they are illegible, its been months now. Also, my dog has been a member for years but he just became a senior and they went from 600 a year for premium to 1300 for the same services and claim its just natural price increases. Basically they are only willing to insure young healthy dogs and once they might actually have issues they yank up the price until... read more

NH 

on BBB

6 years ago

They are not a good insurance (Auto) company to deal with. Very sketchy And VERY UNPROFESSIONAL from the claims adjuster to the supervisor. I was in a car accident a month ago there was a issue with my car that was resolved but when it was resolved they no longer want any parts of it, called them several times left several voice mails no answer or call backs. A waste of time and money. 

Adam C 

on BBB

6 years ago

Terrible business practices - They will payout to other insurance companies even if you were not at fault and the kicker is they won't even tell you they did so. 3-4yrs later you will find out and then your premium will sky rocket with any other company you try to go with. They will tell you that they don't have to let you know if they payout for a claim. Do yourself a favor and read all the details. After 15yrs of loyalty to a company they really don't care and just want to save their ass and take the easy road. 

DM 

on BBB

6 years ago

Nationwide has been my insurance provider on my condominium for the last three years. This year, they decided to hike my insurance premium by 10% year over year. After hours on hold trying to speak with the team and resolve this discrepancy, the employees told me there was nothing I could do to change this. I decided not to renew my policy and will be taking my business elsewhere. Since that time, I have been receiving emails regarding other policies that are not mine. Nationwide is sharing other customers sensitive informat... read more

Stanley W 

on BBB

6 years ago

They never send me a text notification about billing autopay they took it out. I ask can they reverse the process of payment. They said they can’t now have negative balance in my account. 

Sarah T 

on BBB

6 years ago

Horrible insurance company. I will never use them again, learned my lesson. They cancelled my home owners policy “mistakenly” when I called and cancelled my auto policy with them. I was uninsured for 2 weeks and did not even know it. I even specifically told the agent that I was keeping my homeowners with them. You can’t trust them. Wish I could give them 0 stars! 

Manuel C 

on BBB

6 years ago

I’m pretty young and been in the military for 6 years. Never in my life I thought I would be questioned or disrespected to this degree. I travel to Arizona once a month for a couple days to see my daughter and family. I live in California and work out here also, I’ve been doing this trip for almost a year. My truck gets stolen from a friends house sometime middle of the night and we’re all inside sleeping. I had to go back to California so I had to rent a car, when I get back still no sign of the truck or my agent who’s supp... read more

Tyler B. 

on BBB

6 years ago

Worse place to get a loan. Under stand payments have been a little late. But the way they talk to you is rude and un professional. One of the lady's eat no stop at the desk. And other thing they need a better system for payments no card just cash they could be pocketing all the money them self.