Nationwide Insurance - Walker Insurance Group Inc

Wesley S. 

on BBB

5 years ago

Very dissatisfied with Nationwide "coverage and service." They have definitely shifted their effort into becoming a marketing/advertising company and forgotten how to handle insurance policies professionally. Frankly, I'm glad that I never had to file a claim with them because judging how they handled just getting my policies started it would have been a nightmare and ultimately I probably wouldn't have been covered. My distress came from just trying to cancel a policy, nothing more, and now this process has cost me hundreds... read more

Ben E 

on BBB

5 years ago

Been paying my premiums for 5 years and put in 2 previous claim that they would not do anything with. Now with my current claim they are dragging it out all while i can not use most of the first floor of my house. I am having to replace the drain lines under a slab foundation. The lines are causing undermining of the ground under the foundation causing cavities. Those cavities are 8 inches to a foot deep and 3 feet wide but they say the cavities are my issue even if they dont get fixed and cause massive damage to the foundat... read more

William R 

on BBB

5 years ago

I have been with Nationwide insurance for nearly thirty years and have paid well over $30,000 dollars in premiums for car insurance . I recently added a 2008 toyota highlander to my policy and was quoted a premium increase of less that $100 dollars. I got my plan ant the premium was for $ 200.00 dollars a month for that one car. Ridiculous. My household driving record is clean. Not tickets and no collisions. I tried to call Nationwide on all the numbers they have listed . All three numbers led to an automated voice telling m... read more

Kathie C 

on BBB

5 years ago

I had pet insurance through VPI (Veterinary Pet Insurance) / Nationwide Insurance for 10 years until I was forced to cancel it due to unethical price increases. The first year (2009), I paid $34.50 per month ($414 per year) for my then puppy. I anticipated reasonable increased rates every year, which did happen at first, so I kept paying because I wanted the benefit of having pet insurance as my dog headed into his senior years. By 2018, my dog was nine years old and my rates had increased to $57.93 per month ($695.16 per ye... read more

Patricia S 

on BBB

5 years ago

Nationwide Insurance is billing me for $80.56 after I acquired insurance from another insurance company 

Guy S 

on BBB

5 years ago

Had a roof leak rapaired by a local reputable contractor. There is damage to the ceiling and walls near where the roof leak was repaired. The Nationwide adjuster came out to survey the damamge and issued a check for damage to the walls but refused to pay for the roof repair because he was unable to visually inspect the damage before the repair, even though he admitted he could see the repair and the damage caused by the leak. Unbelievable!! Nationwide is not on your side!! 

RJ 

on BBB

5 years ago

I live in California my car insurance was 900.00 in 2019 & upon renewal the price was quoted over $1600.00! I had Nationwide insurance for 6 yrs ! I asked my agent & he said because of the fires everybody has to pay! That is ridiculous amount to pay for driving less than 2000 mi a yr. and never submitted a claim! I called there 800# and as usual they couldn’t tell me anything! There should b a law against ripping customers off! I shudder to think of what my homeowners should of gone up to! Nationwide is NOT on ur side! False... read more

Kerry H 

on BBB

5 years ago

had pet insurance on each of my dogs over the years, and was always quite satisfied with the service. obviously, expect SOME rate increase as a pet ages, but this past year was USURIOUS. The vet suggested a dental cleaning for my service dog about 60 days short of what would have been an annual cleaning. So, I CALLED Nationwide and specifically ASKED if we needed to wait for the full 365 days to pass (since the previous dental) or whether the coverage was limited to one episode per calendar year. The rep told me that as long... read more

Tammy B 

on BBB

5 years ago

Dishonest company. I've had insurance through Nationwide for several years when I had to file a claim in November on my vehicle, that's when things went downhill rather quickly. They do not return calls in a timely manner, you must call them repeatedly to get anywhere with your claim. After close to 4 weeks and many phone calls to the adjuster(s) I finally received a deposit to my account for the amount they felt reasonable for my total loss. Not the end of the process, during these 4 weeks they withdrew the total amount of ... read more