Nana Macs Boutique

Abri B. 

on Birdeye

5 years ago

It’s a challenge to be completely objective because I've had several negative experiences with their customer service which is practically non-existent. With that said I gave them several chances to make things right and they basically mocked me and pointed to their hot garbage of a return policy. They don't value their customers and/or whether or not you're happy with a product; the basis of this so-called-policy is "we now got your money and we're not giving it back...laughing on their way to the bank." Whether the item h... read more

Abri B. 

on Birdeye

5 years ago

It’s a challenge to be completely objective because I've had several negative experiences with their customer service which is practically non-existent. With that said I gave them several chances to make things right and they basically mocked me and pointed to their hot garbage of a return policy. They don't value their customers and/or whether or not you're happy with a product; the basis of this so-called-policy is "we now got your money and we're not giving it back...laughing on their way to the bank." Whether the item h... read more

Kayla H. 

on Birdeye

6 years ago

I ordered a Blue Romper from them took it out of the packing and tried it on it didn't fit so I emailed them to see if I could return it for a different size I packed it back up and paid for my own return shipping label to return it and a week later I get the same romper back with a piece of paper saying they wouldn't return the item because it wasn't in it's original condition. I didn't look close enough to see that it had some dirt on it that it had on it when I received it and didn't think it was a big deal because I want... read more

Ashley S. 

on Birdeye

7 years ago

Extremely disappointed with nanamacs customer service. I've ordered from here several times and this is the first time I've had to reach out to customer service. I ordered a plaid shirt during the TREAT30 promotion where EVERY regular priced item was eligible for the promotion. I needed to exchange the item for a larger size (apparently every model on their site is a small so it's difficult to determine the right size for oneself) and was told sale items can't be exchanged. Yet this item is normally not a sale item and now t... read more

Ashley S. 

on Birdeye

7 years ago

Extremely disappointed with nanamacs customer service. I've ordered from here several times and this is the first time I've had to reach out to customer service. I ordered a plaid shirt during the TREAT30 promotion where EVERY regular priced item was eligible for the promotion. I needed to exchange the item for a larger size (apparently every model on their site is a small so it's difficult to determine the right size for oneself) and was told sale items can't be exchanged. Yet this item is normally not a sale item and now t... read more