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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The service department were very friendly and efficient. I was very happy with the time to get the truck serviced.
Business response:
Bryan, we're delighted to hear that our service department at Gallatin Ford provided you with friendly and efficient service. Thanks for sharing your experience!
Excellent and timely service. Employees were very informative and customer service oriented. I strongly recommend Gallatin Ford service.
Business response:
Thank you for the fantastic feedback! We're delighted to hear that our team at Gallatin Ford provided excellent and timely service. We appreciate your recommendation and look forward to serving you again in the future!
This was my first time at a Ford service. Customer service was amazing. Everyone was friendly and helpful. Noah was amazing!
Business response:
We're delighted to hear that your first experience with Gallatin Ford's service team was a positive one! It's great to know Noah and the rest of our staff made you feel welcome. Thank you for choosing us!
Excellent experience at this dealership. Friendly staff. Knowledgeable sales staff. Highly recommend Gallatin Ford. No pressure from anyone involved.
Business response:
Randy, we're delighted to hear you had an excellent experience with our friendly and knowledgeable team at Gallatin Ford. Thank you for the high recommendation!
The service was great and had a wonderful time. Jb was the person who helped me and he was super nice.
Business response:
We're delighted to hear that JB provided you with great service at Gallatin Ford! Thanks for sharing your experience, and we hope to see you again soon!
Never an issue with service or explanation of benefits. Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understanding of vehicles, most dealerships just blurt terminology and then ask for your card. The staff always explain and I never feel rushed. I would say that in the past I had some disappointing experiences with Ford (10+ years Ford driver), and was about done. Jessica and her staff make me want to stay with the Ford family!
Business response:
We're delighted to hear that Jessica and the team at Gallatin Ford have turned your experience around with their attentive service! It's great knowing you feel well-informed and valued during each visit. Thank you for sticking with us, we're thrilled to keep you in the Ford family!
They were able to diagnose the problem quickly but of no fault of their own weren’t able to get in touch with my extended warranty company very quickly. Noah kept me in the loop just about everyday and when we finally figured out the info we needed, they had my truck back to me the next day.
Business response:
JohnB, we're glad to hear that Noah kept you informed and ensured a quick turnaround once everything was sorted out at Gallatin Ford. Thank you for your patience and understanding!
If I wanted to be ignored by someone I'm about to give my hard-earned money to, I'd just send it to the IRS. Since Gallatin Ford bought Miracle Ford the service has been horrendous. My wife and I both own Explorers (I just bought a new 2024 there a few months ago). If I thought you cared enough to change, I'd recommend starting with an entirely new service team - front and back. But don't worry about me, my Ford vehicles, or my money... I'm happy to share my misery with the rest of the world :-).
Business response:
It's disheartening to hear about your recent experiences with our service team. We strive for excellence and clearly missed the mark here, which is not acceptable. Your feedback is invaluable, and we're committed to addressing these issues promptly. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144
Danny was an excellent service manager. He was able to obtain my warranty information, that I purchased when I bought my truck, and saved me a lot of money. Danny is great to work with.
Business response:
Donald, we're delighted to hear that Danny provided such excellent service and helped you save money at Gallatin Ford. Thank you for sharing your experience with us!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 2,555 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open at 9:00 a.m.
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