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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
It was a quick sale once in the dealership. Pickup service was foiled but fixed quickly.
Business response:
Thanks so much for trusting Gallatin Ford with your business! We appreciate your feedback and hope you enjoy the ride.
What began as great buying experience turned into one of the worst and it still has not ended. We originally were having a good shopping here with Jenna. She was extremely knowledgable about the trucks we saw. She answered all questions thoroughly and knew the nuances of the models. We found a great option and initiated the buying process. Mid negotiation, Jenna’s shift ended and we were then lead to work with Tony Ferrera. This is when the negotiation went down hill quickly. We were originally set on an offer verbally only ... read more
Business response:
Jesse, I'm truly sorry to hear about the frustrating experience you had. It sounds like there were several miscommunications and delays that shouldn't have happened. We aim for a smooth process and it's clear we missed the mark here. Please reach out so we can address these issues directly and work towards a resolution for you. Thank you, Kendall Queen - Sales Manager - 615-452-5267 Ext 2177
Service was fine as usual. Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I suppose that counts. But thank you anyway.
Business response:
Thank you for sharing your experience with us at Gallatin Ford. We appreciate the feedback and will work on ensuring a friendlier atmosphere in the future. We're glad to hear that your service was fine overall, and we hope to see you again soon!
Great service in and out in a timely manner job was done to my satisfaction
Business response:
Thanks so much for the review. We look forward to your next visit to Gallatin Ford!
Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to that service department.
Business response:
Thank you for sharing your experience with us! We're delighted to hear that Stephanie and TJ made a positive impact during your visit at Gallatin Ford. We appreciate your continued trust in our service department!
Everything was great with my oil change! In and out in less than an hour.
Danny Barker was a great Service Advisor to work with. ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford Explorer wheel lug nuts are supposed to be torqued @ 150 ft-lbs and no longer 100 ft-lbs. March 29, 2025 had the oil change "The Works" with Tire Rotation. Every lug nut was later on April 12, 2025 checked and found to be at 100 ft-lbs. ..... Please, remind the techs to follow manufacturer specs on that.
Business response:
Thank you for bringing this to our attention! We're glad Danny provided a great experience at Gallatin Ford, and we appreciate your feedback regarding the lug nut torque specifications. We'll make sure to remind our team about following manufacturer guidelines. Your input helps us improve, so thank you again!
One of the Best places to take your vehicle for service and to meet Beautiful people and Smiling faces Tnxs for the great service.
Business response:
Sam, thank you for the wonderful feedback! We're delighted to hear that our team at Gallatin Ford made your service visit a pleasant one. We look forward to seeing you again soon!
The service department and Jessica were very friendly professional and knowledgeable. She went out of her way to address all my service needs.
Business response:
Thank you for sharing your experience with our service department at Gallatin Ford! We're delighted to hear that Jessica provided friendly and knowledgeable assistance. We appreciate your support and look forward to serving you in the future!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,086 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open at 9:00 a.m.
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