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3150 Milton Martin Toyota Way, Gainesville, GA, 30507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Today was my first visit to the Basil Toyota service center here in Lockport, NY. My car was in need of an inspection. The employees were extremely friendly and helpful. The waiting area was comfortable. I especially impressed by the text option. I was sent a text from the service technician regarding additional service recommendations my car needed. I was able to confirm and accept the services without walking back to the service desk. I will definitely continue to use the service center for all my cars service needs
Ian in the service department was wonderful. He made sure the car was fixed correctly and completely
Business response:
thank you!
Thank you so much Victor Reyna and the staff at Toyota of Riverside they were very helpful,informative and professional ❤️ they made the process easy and fast to purchase our daughters 2021 Corolla !!!!
I called asking for information, after I received an email with special offer, because I was a client. The vendor me to wait 45 minutes for him to call me back, but he never called. I texted him and he responded that the car I was interested was sold and that he was too busy due to the sale. Why they send me an email if they are not interested in my business?
Business response:
Thank you for the feedback, Luis. We apologize for your frustration and will be addressing your comments with the appropriate parties so that we can improve the service we provide to future customers. If you'd like to speak with us in greater detail, please feel free to reach out directly. Thanks, Joanne Showalter - Internet Director - 863-688-5451
Thank you to the staff at Irwin Auto Group! Especially Seamus! He was kind, considerate and PATIENT. Irwin made purchasing my car an easier and less stressful ordeal! Thank you!
Business response:
We're so glad to hear you had a stress-free shopping experience with our team, Courtney! We'll be sure to pass along your shout out to Seamus. Thanks for choosing Irwin!
Service department prices are ridiculously high! Told me they could do all new front brakes for $455! I just had my front brakes on a truck completely done for $309. I passed. $34.95 for a tire rotation? The most I have ever paid was $19.99. If they’re slow, a rotation should take 10 minutes at most. I’ve always been told that dealer repair shops are a ripoff. My family has purchased 5 cars from Basil over the last 10 years. I can’t, in good conscience go back. If their service department is ripping me off, I can only imagin... read more
Everyone is always friendly and can’t help enough. Mike is always more than happy to see you. Service center is awesome.
Business response:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
The service was great we had our prius in for a part that would have cost us thousands to fix but they found an extended warranty that covered all the parts and labor so it didnt cost us a penny ,wich was fortunate right after the holiday season. Also they had it fixed and back to us before our scheduled pick up date. Id recommend them especially Josh in service.Great guy. thanks again sincerely, Mr.Jeremy,Brandy Hahn.
When you state in writing you topped off fluids, customer should not find wiper fluid container in need of a pint of solution.This makes me wonder if my oil change and tire rotation was really completed??
Milton Martin Toyota has a 4.7 star rating with 6,160 reviews.
Milton Martin Toyota is open now. It will close at 7:00 p.m.
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