Mile High Acura

Paul E Miller 

on DealerRater

14 years ago

Our first contact with Mile Hi Acura was in the spring of 1986 when we purchased our first Acura and have always had an Acura as our main auto ever since. The service provided us over all these years has been commendable. We are glad that we have been able to have the great and friendly Mile Hi Acura dealership and the maintenance services of Mark Jarvis and hope he is still around when ever we need service. Sincerely, Paul E. Miller 

jwcarnal 

on DealerRater

14 years ago

If Acura gave an annual award for service excellence by a service representative they would do well to call it a JARVIS. Mark greets you with a smile in expression and manner; listens closely while noting in detail your concerns; volunteers a rough estimate of the time required and expense involved in those cases where the service to be provided is known ahead of time; brings the unwelcomed news about time and cost with the bedside manner of a hospice physician; moves you through the "check out" process smoothly with all cha... read more

Mike Papke 

on DealerRater

14 years ago

Mark Jarvis provides excellent customer service and is a primary motivating factor for why I continue to service my Acura autos at Mile High. Mark is kind, courteous, time sensitive, and is very aware that the cost of service is very important to me. 

mervgraham 

on DealerRater

14 years ago

I have two Acura vehicles. Neither was purchased at Mile High Acura because they were not price competetive. However, soon after buying the first one, I had a problem secondary to significant damage to the underside of the vehicle from road debris. My vehicle was towed to Mile High as it was he nearest dealer. The bad luck of the damage was countered by the good luck of meeting Mark Jarvis in the service department. I found a man who is articulate, knowledgeable and motivated to deliver the finest possible customer service. ... read more

koshj75 

on DealerRater

14 years ago

Mark Jarvis is the primary reason we use Mile High Acura for servicing. We have worked with Mark for over 20 years. He's the best! He explains unfamiliar car mechanics so I can understand it. He makes appropriate recommendations and I totally trust his judgment about servicing issues. The quality of work by the mechanics is also excellent. Finally, can't beat Mark's personality and personable style, which makes it a joy to work with him. He is a real asset to the dealership. 

rex 

on DealerRater

14 years ago

I don't go to any dealership with the expectation of above and beyond service. Mile High routinely surprises me with extra care. When I note a problem with my auto, they fix it, often at no cost. I've never been given rationalizations that give me pause. Most recently, I asked for service to replace or secure body molding that was damaged below the front bumper. Mark got on his hands and knees and resecured the molding below my front bumper. He said that he had experienced the same problem with his car and therefore knew the... read more

mayday02 

on DealerRater

14 years ago

I thought the customer service was outstanding. I had to visit the service department due to remote key problems. Although no resolution was found, the auto technician and the customer service representatives appeared to do everything in their power to attempt to find the problem. A subsequent appointment was scheduled for a second opinion, but I do believe the individuals that worked with me that day did everything they possibly could. I was only charged for issues with the car that were repaired. I was not charged for the ... read more

kinslinger 

on DealerRater

14 years ago

I bring my MDX to Mile High Acura for all its maintenance and repair needs, in large part because of the service provided by Mark Jarvis. Mark is always friendly, helpful and reliable. He consistently goes above and beyond to ensure that I understand what repairs my vehicle needs, how long they will take, the cost of the repairs, and the best course of action in the event there is a choice to be made. Mark also works around my schedule so that the maintenance or repairs can be completed with little interruption to my busy sc... read more

mcgheep 

on DealerRater

14 years ago

We have had a long association with Mile High Honda (to service our 1986 Honda Accord) and then another long association with Mile High Acura (when we purchased our 2001 Acura MDX). We have always felt that service received from Mile High Honda and Acura was very good. Within the past few years we were fortunate to work with Sr. Consultant Mark Jarvis at Mile High Acura; who has singlehandedly moved our experience from good/very good to excellent. Mark has done this through his wonderful personality, his friendliness, his ex... read more