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Mercedes-Benz of Natick
- Car Dealers
- Natick, MA
About this business
Find the Mercedes-Benz of your dreams at our Natick, MA dealership selling new Mercedes-Benz and used cars. Call us at 508-655-5350.
Location details
253 N Main St, MA-27, 253 N Main St, Rte. 27, Natick, MA, 01760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Was contacted almost immediately by their BDC, negotiated the price down $1,000 to the price it was originally listed for on CarGurus, and made an appointment to see it with the anticipation of buying it. Everything went smoothly pre-sale, and the salesperson and finance manager were pleasant to work with. It was only after I signed paperwork and they had their money that my experience turned less than pleasant. After originally being told they needed a reasonable 24-hr turnaround time to get the car registered and ready, it... read more
Business response:
Hi Brendan, We understand your frustration and appreciate you taking the time to leave us your honest feedback. We want to help resolve these concerns and regain your confidence in us, if possible. Please don't hesitate to reach out to share any additional information you may have. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Very friendly and easy to talk to.
Business response:
Thanks for the five stars, Alexis! We appreciate the kind words and hope to see you back! -Mercedes-Benz of Natick
Love my car! Thank you
Business response:
We appreciate you taking the time to leave us a positive rating! - Mercedes-Benz of Natick
fast reply
Business response:
Thank you for your positive review! -Mercedes-Benz of Natick
Responded well
Great customer service
Business response:
Thank you for the great review, Joshua! We hope we can be of service to you again in the future! - The Mercedes-Benz of Natick Team
Extremely disappointed with the customer service. We called, set up an appointment to see a car. Specifically asked if someone else comes see this car what would happen. We were advised not to worry, if anyone’s else comes by we would get a called, “ the car is reserved for you”. We get a called at 9am the day of the appointment asking if we’re still going, we confirmed. We showed up to our appointment to find out the car was just sold and we were never contacted like we were told. Extremely unprofessional.
The staff was friendly. Unfortunately, the car was not what I was looking for.
Business response:
Thank you for your feedback, Ronnieo! We truly value the feedback from your visit! - Mercedes-Benz of Natick
The team here were awesome. Straight to the point. Nick was the salesperson who took care of me. Would highly recommend.
Business response:
Thank you for the excellent review, Anthony! We're happy to hear Nick & the team took great care of you during your visit and we hope to see you again next time here at Mercedes-Benz of Natick!
Frequently asked questions about Mercedes-Benz of Natick
How is Mercedes-Benz of Natick rated?
Mercedes-Benz of Natick has a 4.7 star rating with 3,221 reviews.
When is Mercedes-Benz of Natick open?
Mercedes-Benz of Natick is closed now. It will open at 8:30 a.m.
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