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Mercedes-Benz of Natick
- Car Dealers
- Natick, MA
About this business
Location details
253 N Main St, MA-27, 253 N Main St, Rte. 27, Natick, MA, 01760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Great response with accurate answers to my questions!
Business response:
Thank you for your review, Jeff! -Mercedes-Benz of Sudbury
Had the best experience. Thank you!
Business response:
It was a pleasure working with you, Vladimir! Thanks for trusting Mercedes-Benz of Sudbury with your business!
Great
Business response:
Thanks for the five-star review, Ed! We look forward to seeing you next time at Mercedes-Benz of Sudbury!
I found the experience at Mercedes-Benz of Sudbury showed deception and ethical issues. While the staff seemed eager to help, there were disturbing issues: 1. Superficiality. A sales representative sent a video demonstrating the engine by revving it at cold start and stating the cabin was quiet with the front door open. Not too smart. See the video. 2. Misleading and prejudicial behavior. The sales rep Dynae blamed California's emission laws and that Massachusetts does not issue temporary tags. I informed her that this was... read more
Business response:
It's concerning to hear about your experience, and I apologize for any misleading information or lack of communication you encountered. We strive for transparency and integrity in all our interactions, so this feedback is troubling. I'd like the opportunity to address these issues directly with you; please feel free to reach out at your convenience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
At first I was already not fully convinced on making the trip all the way down to Natick when I live further away but after the manager, Dominic, constantly emailing me about the vehicle, I gave in. Once I arrived, I was told that the Honda Civic I was supposed to look at today was sold. It was a waste of my time and very unprofessional on their part, especially after not informing me until I got to the dealer that the Honda Civic I came in for was pending for another buyer. Worst experience I ever had very unprofessional.
I called the night before to make sure that the car was still available and they assured me that was available, when I got to the dealer when they open surprise the car was sold.
Business response:
Thank you for the review. We regret any frustration or inconvenience this experience caused for you and will make sure the situation gets looked into with our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com
This was a very positive process. The dealer was first class and easy to work with. I made an appointment to check out the car and do a test drive. It was a very simple process and I am picking up the car shortly. The dealership was knowledgeable and helpful.
Business response:
Thomas, we're delighted to hear that your experience with Mercedes-Benz of Natick was smooth and enjoyable. Enjoy your new car!
Great communication
Business response:
Thank you for the positive feedback! Our Mercedes-Benz of Natick team appreciates your business and hopes to work with you again in the future!
Horrible customer service. Won’t explain the math for any deals lease or finance. Valued my 21 Jeep Grand Cherokee L with 21300 miles in absolutely perfect condition at 23k when NADA had trade in listed for 34,500. When I brought this up they looked at me like I said I had a spaceship and refused to acknowledge anything. Also the car they showed us had 7700 miles on it but they considered it “brand new” because it had never been titled. In what world does a brand new car have almost 10k miles on it. But the sales man was wea... read more
Business response:
Craig, we aim for transparency in all our dealings and it's clear we fell short of that during your visit. Your feedback is important as it helps us improve our service. If you're open to discussing this further, please reach out at a time convenient for you so we can address any concerns directly - thank you! Fahad Arshad - General Manager - farshad@herbchambers.com
Frequently asked questions about Mercedes-Benz of Natick
How is Mercedes-Benz of Natick rated?
Mercedes-Benz of Natick has a 4.7 star rating with 3,649 reviews.
When is Mercedes-Benz of Natick open?
Mercedes-Benz of Natick is closed now. It will open tomorrow at 8:30 a.m.
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