Mar-Gas

Chris O 

on BBB

3 years ago

Is this company still in business? Any number I call gets a voice-mail. Customer service is non existent. If I could give them less than one star I would. Do yourself a favor, dont do business with them. 

Shelagh M 

on BBB

3 years ago

I have an 'automatic refill' account with Amerigas. The last time they delivered propane to my tank was in April, 2020. On Saturday, December 7, 2020 My tank was empty. I noticed it when I was starting dinner, but my stove would not light. I could smell a perfume like odor. I called customer service but the office was closed. I used the online website, and tried the customer chat, but it just came back "this page not available". I spent a cold weekend, no stove, no hot water, no heat. I called first thing Monday morning, and... read more

Zack R. 

on BBB

3 years ago

This is the absolute worst company I’ve had to deal with in my entire life. I have been trying to get my money back from them since February of 2020. I keep getting the runaround and saying that they are working on it as fast as they can yet nothing has been done. I have been on the phone about five times trying to get this resolved after hours on the phone and here I am still out of pocket. I canceled a request for gas and wanted a refund because I was charged for it and then a month later they delivered the gas without tel... read more

kc c 

on BBB

3 years ago

Apparently there are many unhappy Amerigas customers, and now we're joining the chorus. We've had an account with Amerigas for over 5 years and have been completely unable to reach anyone at the Colchester (CT) Amerigas hub by phone or by using their online contact system. I have contacted Better Business Bureau just now for help. They shared with me Amerigas' King of Prussia, PA corporate headquarters phone number. I just hung up the phone with them; I spoke with a very sympathetic corporate secretary who took all our accou... read more

Robert Z. 

on BBB

3 years ago

Their customer service is awful. They bought out our local provider and there is no way to reach someone to address a problem. Today I spent 45 minutes online to resolve a billing problem before the rep informed me that she couldn't do so online and I needed to call. The messages from the online tool always said that I was next in line. I spent 1.5 hours on the phone calling the number the rep gave me before being transferred to a rep and then being disconnected. 

Eugene Z. 

on BBB

3 years ago

This company has gone downhill over the past year. They run a rag tag operation with no REAL customer service. I had a new tank hooked up a few moths ago and there was only 25% capacity. i was told I would get a delivery. I didn't get one. The policy that the associate whom I got on the phone told me that I needed to pay $300 for an emergency delivery, I spoke to three other associates, same story. They didn't even bother to check my customer history out. I if they did they would have found that initially the tank only had 2... read more

ALAN S 

on BBB

3 years ago

The company has essentially abandoned my wife and I for almost 3 weeks, out of propane on 3 occasions. POTENTIALLY DANGEROUS GAS LEAK FINALLY FIXED AFTER 2 WEEKS AND NUMEROUS CALLS. We are elderly, one with cancer, one with arthritis, both over 65. No heat, no hot water, no stove. It is winter!!!!!!!!!!!!!!!!!!!!! NO SERVICE, JUST LIES ABOUT WHEN WE WILL GET SOME GAS. I have never been treated this badly by anyone. 

Mark L 

on BBB

3 years ago

The worst customer service of any company I have ever interacted with. I bought a house and there was an Amerigas tank there from the previous owner, so I figured I would go with them for my propane needs. Big mistake!! I had 5 scheduled appointments that were all no-call, no- show from Amerigas. Every time they didn't show up I had to call to set up another service call. After the 5th time I had enough and went with another company. I called Amerigas and told them to come get their tank, and guess what, they actually showed... read more

Derek M 

on BBB

3 years ago

Amerigas had been my propane supplier for the past 4 years, because I thought I had to stick with the company who owned the tank. Year after year they have raised my propane rate, much higher than what other competitors are charging. When they offered for me to lock in at $2.96 per gallon for the winter 2020/21, I had had enough and switched to another company who's rate is $1.78 per gallon. Amerigas' tank was 22 years old and needed to be replaced. The tank was removed and had 15% propane in the tank (75 gallons) of which I... read more