Mar-Gas

Kelly B 

on BBB

3 years ago

Ordered propane refill on 12/2/20. I received an email confirmation stating delivery would be between 12/3-12/14. It's 12/22 and still no propane! I've called 4x, the first two reps stated they didn't see my request but that they would expedite the delivery and talk to the district manager. Evidently that does no good. The 3rd person was very polite and apologized, again stated it would be expedited and would talk to the district manager, IMO a new manager is needed!! 4 days later still no delivery. Called again today and wa... read more

James B 

on BBB

3 years ago

Can you give a company no stars... I have used this company for 14 years and during that time we really didn't have any issues other than they tried to hit us with a tank rental fee each year we had to fight. I thought I had a leak recently so I called them to check it out. I turned off the valve at the tank and waited. They came out quickly to check and then hit me with a $211 bill because they didn't find a leak. I tried to call the office to get this removed but you can't get in touch with anyone. I've tried over 15 times... read more

Brisseida Nunez 

on BBB

3 years ago

Amerigas i place my order on 12/3 my delivery frame time was 12/4-12/14 im still waiting and you guys lying to me about when im going to get my propaine of course you all ready take my money and the gas tank rent Brisseida Nunez Mckinney Tx i call so many times and every time you guys lie 

Brisseida Nunez 

on BBB

3 years ago

i order my propane on 12/3 my delivery time was 12/4 to 12/14 i been calling so many times and they said tomorrow , and tomorrow is tomorrow but of course all ready take my money for gas tank rent and my propoaine delivery Brisseida Nunez Mckinney, Tx 

Stacy V 

on BBB

3 years ago

I wish I could give zero stars. Amerigas is a complete rip off. My husband called them to have gas delivered and they locked our tanks twice claiming it's for safety. Well for starters we own the tanks and do not lease from them and second when they lock your tank they charge you up to 300 dollars to unlock them. It seems they find an excuse to lock your tank then strong arm you to pay to have it unlocked. My husband called them 3 times to have the lock taken off and no one came. It was in the teens last night and we have 10... read more

John J 

on BBB

3 years ago

I setup a delivery for 12/7/20 at the end on Nov. They sent me an email a day before and said they had to reschedule for the 16th. Told me on the 16th it would be 12 before they got their and a no show. I called at 3PM and was told driver is still coming. So at 6PM I call and they say oh driver never checked in so they would call in the morning. Its 11am and no call so I call and being told they haven't been able to speak to anyone at my local office. At 1:45 I get an email saying sorry we will have to reschedule you because... read more

Mark H 

on BBB

3 years ago

I prepaid AmeriGas for propane 3 weeks ago. Still waiting for delivery of the propane. I have talk to AmeriGas several times and explained my now serious need for the propane. Each time I am told they are expediting my order. Amerigas online chat does not work. It'svery difficult to get through to talk a live person on the telephone. At the moment, I am on the phone waiting to talk to a Customer Experience Advocate and have been on hold for 40 minutes. 

Dorothy H 

on BBB

3 years ago

Takes weeks to actually get propane after scheduling. Then if I run out because of them they charge me $70.00 to push a button. Worst service and customer service ever. I have a bridge coming into my property so they have to do a tank exchange and today I was told they were doing me a courtesy. What? Lots of people have smaller tanks for different reasons. 

MarkRdaniel 

on BBB

3 years ago

Ordered propane from Amerigas on the 1’st of the month. Their automated system said it is scheduled for 11’th. It’s the 16’th. I’ve called them 7 days in a row and even the “emergency” line as I’ve been out of propane for the last 7 days. It put me on hold for over an hour and then the lady said that it’s 5-10 business days. Well, I called them on the 10’th day and they said it was scheduled for the day after. It is now the day after and they never showed and their “office is closed” now if you call. Liars.