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Mar-Gas

1.5

About this business

Choose Mar-Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy. 

Location details

805 E Enterprise Dr, Pueblo West, CO, 81007, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 5:00 p.m.
Tue7:00 a.m. to 5:00 p.m.
Wed7:00 a.m. to 5:00 p.m.
Thu7:00 a.m. to 5:00 p.m.
Fri7:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.5786 reviews
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Eileen B's profile image
Eileen B 
3 years ago

3 weeks and still no propane - no delivery scheduled...BUT THEY DO HAVE OUR MONEY! My husband has been on the phone with them for days. He's already been transferred to 4 different people today alone! That doesn't count all the other days he's been stuck on hold and transferred from one person to another! This company DOES NOT CARE ABOUT THEIR CUSTOMERS!!! 

Rachel C's profile image
Rachel C 
3 years ago

Was due for delivery on the 7th of December....nothing! As of Jan 4th...nothing. Keep getting told a different excuse each time we call. My 83 year old mother now has no heat and no hot water. Local branch is closed with trucks sitting on the lot. Unacceptable not to notify your customers of changes to company, franchises or routes. Three week wait for new provider to begin service. Rachel 

Matthew T's profile image
Matthew T 
3 years ago

Absolutely awful. My tenants with a one year baby ran out of fuel because Amerigas didn't make their scheduled monthly delivery. I placed a call that evening (waited 25 minutes on the phone) to have fuel delivered. They said they would have someone out the next morning and it was a high priority. The next morning, I called to find out the status and they said they couldn't give me a time but it would be delivered. Afternoon rolls around and still no delivery. I call again... waited 80 minutes on hold with a call center, only... read more

Martha L's profile image
Martha L 
3 years ago

If I had one word to describe Amerigas it would be 'horrible'! They bought company I'd used for years and service immediately went down the toilet! Fortunately I was able to switch to a local independent company that has impeccable service. Best decision I ever made was to change from Amerigas. 

Kristina T's profile image
Kristina T 
3 years ago

I truly wish there was an option for no stars. I received a bill from AmeriGas on 11/30/20 for a propane tank rental. I do not and have never rented a propane tank from AmeriGas. I would normally never write a negative review for a billing error because mistakes happen and I'm happy as long as it gets corrected. The problem is that I've been contacting AmeriGas for over a month now with literally no response. I've called numerous times and held for over an hour each time, only to get disconnected without ever speaking to any... read more

Shay T.'s profile image
Shay T. 
3 years ago

I would give negative stars if that were an option!!!! Worst company EVER!!!!! Ordered delivery 12/18.... still no delivery... out of heat/stove x 5 days.... but they had no problem taking our money on 12/18.... Several calls were made and spoke with supervisors... they could care less if we have heat or not!!!! Cannot give a delivery date... no one calls back when they say they will! In past they have not shown up for service calls and have locked up our tank when someone was home! They DO NOT care about their customers AT ... read more

PaigeH's profile image
PaigeH 
3 years ago

I don't ever leave poor reviews, simply because of the industry I work in however sometimes exceptions need to be made. I ordered service the week before I moved into my new house with an empty propane tank, set a time for Tuesday the 15th and a WONDERFUL guy named Aaron came out. He checked my tank, put a few gallons in and said someone would be back out to fill it up Thursday or Friday. Thursday comes and goes and my tank runs out of propane overnight. I call on Friday and apparently the order never got put in. Spoke to 2 ... read more

scott g's profile image
scott g 
3 years ago

I have been a customer of Northern Energy for a long time. since they joined with Amerigas customer service has fallen off a cliff. they are supposed to fill my tank on a regular basis, but they have missed two deliveries and now I ran out of fuel. they havenot responded to me for three days even after elevating my situation to an emergency. I have fired them they do not deserve my business. 

Jason B.'s profile image
Jason B. 
3 years ago

Horrible, no one answering phones, or emails, or even written communication! Sold house in August but received a bill for delivery in September. Went to a physical location (Swanzey, NH) and was told she would fix it and receive a final bill of $0. She didn't. We have now received our 3rd notice of a late bill and can't seem to get anywhere. I'm so sick to my stomach thinking this could effect my credit. Have thought about paying the bill then demanding a refund but I doing a refund would happen and this company does not des... read more

Frequently asked questions about Mar-Gas

How is Mar-Gas rated?

Mar-Gas has a 1.5 star rating with 786 reviews. 

When is Mar-Gas open?

Mar-Gas is closed now. It will open at 7:00 a.m. 

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