Mar-Gas

MS 

on BBB

3 years ago

Amerigas is the #1 propane company to avoid. Unlike previous years we were never given a chance to pre-book/lock-in pricing for this winter's propane. They showed up at 7pm on a Saturday night with LP priced at $2.64/gallon at double the local competitor ($1.30/gallon). When I called Amerigas' billing dept they told me that I could still lock in for the winter at $1.90/gallon but I would have to pay the lock-in agreement which would cost $99.00. And if I didn't use their service up and to May31st, 2021 I would be penalized $... read more

Albano C 

on BBB

3 years ago

I should have read the reviews. Don't get suckered with these guys. I ran out of propane after they scheduled me multiple times. Now I'm stuck with paying fees to do security checks because I run the risk of having leaks because I didn't get a delivery. Spent hours getting lied to. 

Lee Ann L. 

on BBB

3 years ago

They have let us run out of gas twice this year 2020. I am on automatic refill. Last fill March. Been calling for over a week to get filled and here it is Dec 26 and we have no propane, no heat! They let us run out last January too. We also have over $1,000.00 credit so it is not for lack of payment. Also, trying to get through to a person you wait on hold for over a hour each time. I called every day Mon-Thurs. Christmas day closed. Terrible service all the way around. 

Amanda K 

on BBB

3 years ago

We reached out to Amerigas 4 weeks ago to refill our tank. We were told we'd get guaranteed delivery by 12/14. It is now 12/23 and we are completely out of gas. We have no heat or hot water. We have called the corporate office consistently for 5 days straight. Each day we are told we are on the delivery route the next day and then no one shows up and we are back on the phone pleading for service. My family (with young kids) has endured a cold home and no hot water for days and we will likely have to endure through Christmas.... read more

Brad M. 

on BBB

3 years ago

IF I COULD GIVE THEM A 0 STAR I WOULD!!!!! ordered my propane online on 12/14/20 and was given an ETA of 12/25-12/24. I called in on 12/15 and after about an hour wait, I was told that my tank being at 25% will be fine and that my delivery will be out before 12/24/20. On 12/23, I spoke with Chantel to let her know we were now at 2% and she said they would charge me a $300 fee to ensure it was delivered on 12/24. After a discussion, she agree that we would get our delivery on 12/24 and that no fee would be added. At 1:45 I ca... read more

Maryann W 

on BBB

3 years ago

Because we live in Vermont on a hill we must have our driveway sanded before each propane delivery. The sanding is solely for the purpose of the fuel truck coming up our driveway. We have no difficulty navigating the driveway unsanded. Despite requesting 24 hr notice of delivery so we can arrange for sanding, we consistently call a call during the evening prior to the next mornings delivery. We still arrange for sanding, at a cost of $100.00 each time. Invariably the fuel truck arrives early before the sand truck can arrive.... read more

Kendall T 

on BBB

3 years ago

Yeah, what everyone else is saying. We have had an account and an Amerigas tank for 15 years. When we had the local office to deal with, it was fine. Like, not excellent, but totally fine. Good customer service. Never waited too long for deliveries. They communicated with us about our deliveries. Since they closed the local office it’s an absolute nightmare. We have finally gotten a delivery but the cut the line to our house and capped the hose because they needed to do a leak test and they needed us to be there for it. All ... read more

Nicole T 

on BBB

3 years ago

Terrible customer service and company. After waiting on hold for over 3 hours, I was hung up on and this happened three separate times. It was an emergency situation and they would not help resolve it. I had to pay $300 to get emergency delivery, after calling for a week straight with no response to the issue and it almost made my house sale not go through. I would not recommend them and will never use them again. 

dantynan 

on BBB

3 years ago

Worst. Company. Ever. Where I live, people are without propane -- so, no hot water, no heat -- in the dead of winter, at Christmas time. And it's all because Amerigas is so friggin' incompetent they can't manage to fill orders or respond to customer complaints. Mind you, this is not a small company. They are a division of UGI Corp, an $8 billion company with 7400 employees. I am convinced these problems are caused by cost-cutting decisions at the highest levels. The fact they consistently get A+ ratings from BBB and 1 star r... read more