Mar-Gas

Laurie E 

on BBB

3 years ago

I purchased a new home and the previous owner utilized Amerigas. Since the tank was already in place and rented from Amerigas I decided to use them as well. Because the home originally had a gas dryer and stove that were converted to electric Amerigas informed me that they needed to do a safety inspection of the equipment prior to filling the tank with propane which is understandable. I scheduled the safety inspection 2 weeks prior to my move in date and informed Amerigas that the tank was at 40% capacity so they would need ... read more

Carrie L 

on BBB

3 years ago

Amerigas has to be the WORST company to deal with!! I paid for new service on 12/1/2020 and am still waiting on propane to be delivered in Fayetteville, NC!! Calling customer service is a nightmare with hold times lasting an hour or more!! I have been promised by two different customer service reps that I would be placed on the emergency delivery schedule. I even left a restaurant last night without eating my dinner to meet the delivery man who never arrived!! I requested a cancellation this morning but when I called back to... read more

PAT 

on BBB

3 years ago

NO STARS - nobody answering phones or returning calls. website doesn't work either. cannot get anyone to respond, charlottesville VA office is closed????? not happy with lack of response to emails and voice mails 

Al 

on BBB

3 years ago

I attempted to talk with Amerigas to find out any charges/fees I might see if I cancelled my service with them. Hold times to speak to agent were over 90 minutes, and you cannot leave a message or a callback number. I have sent several emails using their Contact Us form requesting the information I seek. Seven days have passed but I still have NO RESPONSE from them at all. Today I used their method again and just told them to send me a final bill but I do not believe I will hear back from them. I also cancelled my monthly bi... read more

D. Nash 

on BBB

3 years ago

Terrible customer service, have waited over a week for a site proposal to be emailed to me. I had to give them the email address three times on the phone and emailed them twice, with no luck. Every time I call and wait on hold for thirty minutes, they say they do not have the contact information. Pitiful chain of command and communications. Will most likely not use this company. 

Christine J 

on BBB

3 years ago

We had been on even-billing, and when we moved in April 2020 we had a $1680 positive balance on our account. I called several times in April and May of 2020 to provide our new address and follow-up on the refund of the positive balance. It was promised to be sent within 6 weeks. In September, I tried calling again (still cannot get through via telephone, since after 90 minutes on hold the call is auto-terminated). I sent an email September 19 in follow up, to which I received a reply apologizing and escalating concerns to th... read more

Gary H 

on BBB

3 years ago

After 20 years of reasonable service Amerigas is totally useless in rural San Francisco bay area. They miss fillings, poor response to service calls. DO NOT USE!! Kamp’s or Dassel’s are far better and will actually take care of you, Amerigas has not fulfilled my service request and additionally placed a lock on my private tank!Illegal. In my community, they are negligent in filling tanks and numerous customers do not get service until they run out. If you have a choice, DO NOT US THEM..... 

Mediterranean Factory 

on BBB

3 years ago

I have tried to get ahold of AmeriGas and they have long hold times, I have been on hold for 2 hours. I had a scheduled delivery and it never showed so now I am on another long hold for almost 2 hours just to try to get a delivery 

Helen K 

on BBB

3 years ago

If we could give 0 stars we would. As per other reviewers, we recently switched to another company that was almost a dollar cheaper per gallon. Amerigas had no interest in retaining us as customers, and was completely unwilling to even match or reduce their rates. We happily switched companies, and have been waiting over two weeks for a response to our email to pick up one of their remaining tanks. We have, however, received the tank rent bill. Do Not do business with this company… Honestly how are they even allowed to opera... read more