Mar-Gas

Sherri F 

on BBB

3 years ago

Do not bother trying to use this company! I am only giving one star because zero is not an option! I called and waited nearly an hour to schedule an appointment for ******** *********(Amerigas) in ****** ****, MO to look at my propane fireplace and gas gauge on my underground tank. The customer service rep I spoke to was very friendly and gave me a date and a morning time window for my appointment. When they didn't show up, I called back, waited on hold nearly an hour and a half to speak to a very non[-friendly rep and was t... read more

rebecca 

on BBB

3 years ago

Terrible customer service. I called in to get our propane tank refilled and 2 1/2 weeks later they still had not filled it. The tank was totally empty (note we use it for our furnace, stove and water heater). We are in the dead of winter (30 degrees). I called 6 times and was told someone would call me back to let me know when it would be delivered. Never happened. I cancelled the account and called Western Propane who understood the situation and showed up with a tank filled the next day. The guys who installed it said it w... read more

Marvin A 

on BBB

3 years ago

I am fed up with dealing with AMERIGAS they should NOT be able to be in business. Extremely difficult to deal with in many aspects. To avoid ranting***STAY AWAY FROM this LP gas co. Just a word to wiz. 

Kenneth B 

on BBB

3 years ago

Watch out for this company. They started charging "Tank Rental" via an invoice online. This had never happened before. I sent an e-mail requesting clarification, but they haven't responded. Very Respectfully, Ken 

Cindy S 

on BBB

3 years ago

I am the person that only gives good reviews, but I can’t bite my tongue on this one. Our equipment was purchased and installed a year ago. We use gas for heating our water, cooking and heating the house. We have had to call the company twice to get the equipment fixed because it leaked. 10/30 they came out and did a temporary repair and we were to call them back when our gas was down to 5%. The company says one thing for when we are scheduled (after we called them) and when they didn’t show up and we called back, they had c... read more

Jim T 

on BBB

3 years ago

Absolutely horrible customer service. Have been trying to get through on the phone line for 2 weeks and each time i called it indicates the wait time is at least 60 minutes. Yesterday i held on the line for over an hour and a half and then was cut off. 

ANDY B 

on BBB

3 years ago

Amerigas is the worst company I have ever dealt with. Ever since Amerigas bought out our local company service has declined and continues to worsen. It is impossible to find out when to expect delivery. Delivery was scheduled twice in November, never came, no notification to us and was not rescheduled. I've been trying for two weeks to get propane. Six representatives have promised to resolve situation and call back. Only one called. Tank is below 25% and we're still waiting. DO NOT USE AMERIGAS! Andy *******AZ 

Brian B 

on BBB

3 years ago

Terrible service. Can never reach them. Run away if you can. 

amy k 

on BBB

3 years ago

Terrible company. They have not delivered in over 3 month and we can not get anyone to make a delivery. we are out of hot water, heat and cooking. it is thanksgiving weekend and 3 days no gas. I am so upset and frustrated at the lack of customer service and action to take care of this.