Mar-Gas

Rebecca B 

on BBB

4 years ago

I have had the WORST experience ever with them! If anyone is looking for a propane company, do yourself a favor and pick ANY company besides them! When we bought the new house, there was a tank of fuel. Apparently on Oct 15th, they locked my tank. Ive never dealt with a propane company before so on the 16th when my hot water heater and dryer both stopped working, I just assumed I was out of propane. I called that morning, had them switch the account into my name, and paid for 96 gallons of fuel. I was told they would come fi... read more

Diane S 

on BBB

4 years ago

Worst company, no one answers the phone, wait times are 120 minutes and they keep mixing up our company with others on the construction site and send us their bill. I finished service last month and just received another bill. I am currently on hold to dispute an invoice and it's been 52 minutes this is ridiculous we should not have to be on hold this long. AmeriGas needs to close down for good. 

Karen W 

on BBB

4 years ago

They should be sued by the state of California for failing to fulfill their contracts with their customers. I placed an order online on Oct 6, with an estimated delivery time of Oct 6-13. Here we are on Nov 12, ONE MONTH later, and I still have not received a delivery. I started calling the local office about one week after the ETD, and because of a permanent company change, the calls now go to a call center with no ability to speak with anyone locally. I've been told my case has been escalated TWICE with no follow up respon... read more

Mark F 

on BBB

4 years ago

Customer Service is fundamentally lacking. I have a local number for a dealer, but it sends me to a call center where wait times are egregiously long. 

Anna C. 

on BBB

4 years ago

If no star was an option, that would be my rating. We are a small family run restaurant located in Bucks County, Pa. On a busy evening, all our burners suddenly went dead in the middle of service. We had to close our operation and not to mention the loss of revenue because of the irresponsible and incompetent business practices of this company. Normally, we get deliveries twice a month and we depend upon our supplier to adhere to this schedule. Briefly, Amerigas bought out a local supplier approximately 2 years ago. We were ... read more

Gina H 

on BBB

4 years ago

11/9/2020 - Called three times... on hold for over 2 hours each time... NO ONE WILL PICK UP THE PHONE! I even tried the "emergency" option (on another phone while on hold), that call was on hold for over 1 hour and no one picked up. And they wonder why people go to others to purchase? Very frustrating. 

Sara L 

on BBB

4 years ago

Do yourself a favor if you are smarter than I was and googled reviews first, DO NOT use Amerigas, we got talked into it buy our fireplace installer, but it has been horrible. LONG wait times when you call, missed appointments, sometimes you can log on from the computer and most times it is down. They don't come on time, our tank leaked, they put a lock on it and didn't return to repair/unlock it so we had to have a plumber come. NO gas for us during those weeks, so we switched companies and now they won't pick up the old tan... read more

Paul D 

on BBB

4 years ago

worst outfit I've ever dealt with, they employ very poor business practices and view the consumer as a dupe to be taken advantage of. I'll never deal with them ever. no respect at all for clients. 

Randy R 

on BBB

4 years ago

WORST GAS PROVIDER EVER! There virtually no way to contact a human being for customer service. Call wait times start at 90 minutes. AmeriGas bought several small local gas providers and left longtime customers with horrible service and no reasonably way to contact them.