Mar-Gas

shannon c 

on BBB

3 years ago

They bought out the local company who would answer your calls fast and give good services. Now I spend a minimum of 1 hour on hold just to talk to a person. I have been trying to get my tank unlocked for the last three weeks. They said some one would call me back to make a appointment they never did, I had to call back the following week. The person I talked to did not care that I had been waiting a week already and set the appointment for the following week. They then never told me the time they where coming and proceeded t... read more

Andy H 

on BBB

4 years ago

The absolute worst propane company to do business with. Amerigas loves charging bs late fees and hiding fees in the small print. They charge $185 tank rental fees per year if you dont fill up your tank. My current company charges $40 for reference. Then they love throwing around there $36 dollar late fees every month. Even when I asked them to pick up there half full tank and credit my account with the remaining propane they wait 3 MONTHS and add $108 in late fees. THEN when they finally do pick up the tank they charge $75 m... read more

Jerry G 

on BBB

4 years ago

In my 63 years on this planet this company has the worst, non existent “customer service”. We purchased a property in Jacksonville three months ago with one of their tanks left on the property, after six phone calls to various unhelpful and rude individuals, the tank is still here. Now we have discovered it is leaking! I have given them 24 hours to collect it or we are calling 911. Go anywhere but Amerigas. Worst company I have ever had the misfortune of dealing with. 

Tammy L 

on BBB

4 years ago

Not trustworthy, lies about quotes you where given, different representatives every time I call, nobody knew how to help me ! Never returned my call after they said they would! Horrible customer service! 

Kristin W 

on BBB

4 years ago

I agree with the MANY MANY reviews already here but have one more thing to add. AmeriGas closed my account with them without authorization and didn't notify me. When I tried to order a gas delivery they stated that my account was closed. When I tried to reopen, I had nothing but problems. After spending HOURS on the phone with multiple people over several days, I switched to the local propane company in my area. This company installed their tank and removed the Amerigas tank. I called Amerigas to have them pick up their tank... read more

natalie b 

on BBB

4 years ago

Appalling service. I've been waiting for propane in an Idaho winter for three weeks. No one answers email, or twitter DMS, facebook messages, and the wait on the phone is 2 to 3 hours. 

Frances B. 

on BBB

4 years ago

As reported by other customers, this company is not to be trusted. I too have to deal with over an hour wait times to contact customer service. When I finally am able to schedule a technician to come out, it is automatically a $200 fee no matter what the service. Last time it cost me $209 to have someone come out to disconnect my range - less than 15 minutes! As I am a senior on a fixed income, I can I'll afford this kind of fee. I currently only have one working wall heater in the house and I too am dragging around a space ... read more

Joseph W 

on BBB

4 years ago

Worst company ever dealt with. Have issue with gas stove. Need maintenance. Every time I call the local office, even if I call the minute they open, I get a "45 to 75" minute hold message. They obviously do not care about their customers. 

Stacy 

on BBB

4 years ago

I bought a house roughly a month ago that is serviced by Gordonville, Pa., I have called 3 times including today Nov. 19, 2020 asking them to come and get there 2 tanks ASAP that were left by previous owner. I wanted a date and time from the gentleman I had spoke to and he said he wouldn't be able to do that and would have his manager call me and discuss this on going issue which never happened. I want these tanks of my property, they are in my way, if I were a customer ordering gas this company would've been out right away ... read more