Mar-Gas

Amanda O. 

on BBB

3 years ago

Amerigas is the absolute worst company to work with. I called to order gas on 11/6 and they didn't come out until 11/16 and said there was an issues with my tank so they would send a service pro out, the service pro came out a week later and said there was nothing wrong with our tank so another delivery truck came out a week later only to tell us our tank wouldn't take gas. I have been trying to get ahold of someone for two weeks straight and they all give you the run around. We are now below 5% and I have a 1 year old daugh... read more

Kristi B 

on BBB

3 years ago

Been waiting for propane gas delivery for 27 days. Each day we've been told 'you are on the schedule, it will be no later than 6pm today.' We now have a part-time job, calling Amerigas every single day, sitting on hold, arguing with their CUSTOMER EXPERIENCE ADVOCATE SPECIALIST. They've had our money since early December and our propane tank is almost empty. 

Katie A 

on BBB

3 years ago

Each time I call I’m on hold for 20 minutes to an hour. Each representative tells me something different, and I’ve not once been able to speak with a supervisor. One rep even HUNG UP ON ME. Why? Because I started to cry I was so frustrated that I’ve been without propane for over 2 weeks. Meaning no heat, so my house is 50°, and no stove/oven...my 4 year old daughter and I have been huddled in front of a space heater eating microwave food for two weeks because of this company. I was out of propane for a week while I waited fo... read more

Dustin A 

on BBB

3 years ago

Avoid this company at all costs. They don't answer emails or phone calls. They don't deliver on a timely matter or even sometimes at all. Prices are outrageous too. I would leave negative stars if I could. 

Christopher W 

on BBB

3 years ago

Consumer beware....This is not the first time. I ordered propane at 35 percent on 12/21/20, as of 1/1/21 we were without heat or hot water. (Keep in mind it is annotated that there is disabled elderly at house on the account). On 1/2/21 we notified them that we needed an emergency delivery due to the normal delivery somehow couldn't be bothered to make it happen in under 2 weeks. As of now 1/5/21 we still have no heat or hot water in less that 35 degree Temperatures in the state of PA. There is no scheduled delivery to be ma... read more

Joan M. 

on BBB

3 years ago

I have been a customer for years! They used to have good customer service but not anymore! I waited on hold to speak to a supervisor for over an hour and was told she couldn’t help me. I’m out of town and ran out of propane. She said it would take 10 to 14 days for a delivery. It’s my only source of heat. 

Rachel B 

on BBB

3 years ago

It has been a nightmare trying to work with Amerigas. Two no-shows for appointments, bills that are incorrect, and 90 minute+hold times to reach someone on the phone. My online account is still not functional despite reporting the issue in writing to the company multiple times. Sometimes they never answer the phone after being on hold and disconnect you. I have never been able to speak to a supervisor, they say someone will call me but never does. They do not respond to email correspondence and their Chat help feature on the... read more

carl c 

on BBB

3 years ago

Have used Amerigas for many years without incident until, perhaps, around the same time they went through the merger with UGI? Service has steadily declined over the past 5 years. I pre-pay each year with automatic filling and have one of their remote volume sensors on our tank. We were flagged for delivery 11/21/20 by their own system. With no gas delivered a month later, we called....and called.... Four times we were told our delivery was being expedited. I've spent at least 10 hours on the phone, on hold and waiting. Some... read more

Ryan C 

on BBB

3 years ago

Trash service. Complete apathy for their customers. Overpriced. Constantly lying about delivery time frame. Just a joke all around. Not sure why they’re even in business anymore.