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Magnolia Plumbing Heating and Cooling
- Plumbing
- Washington, DC
About this business
Need a local plumber? Call now for fast, reliable service for all your plumbing needs.
Location details
600 Gallatin St NE, Washington, DC, 20017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Carolyn, thank you for taking the time to share your 5 star experience. We appreciate your business!
STAY AWAY. This is the worst service ever - dishonest and disorganised. They lie about warranty coverage, they lie about parts ordered, while they were not, they do not show up for an appointment and the customer service "has no idea why". I hope this company goes out of business.
Business response:
Hello Svetlana, thank you for bringing this to our attention. It is troubling to hear how you feel. Our Customer Relations Manager and Owners have all been made aware of your comments. If you could please confirm the last name,address, and phone number on your account we would like to contact you to discuss a resolution. We look forward to the opportunity to speak with you and turning your negative experience into a positive one. We apologize for any inconvenience you may have experienced but do want to thank you for your fe... read more
Carlos and Jose came to our house this week to install a tankless water heater and a whole house water filter system. They were on time, thorough and efficient, and explained everything they were doing, step by step. Magnolia is not cheap but when they do a job, they do it really well. Once the job was complete, you hardly knew they'd been there, except for the fast and clean hot water we now enjoy. Kudos to Carlos, Jose, and Magnolia!
Business response:
Peter, thank you for taking the time to share your experience. We are thrilled to hear Carlos & Jose were thorough, efficient & explained everything to you step by step. We are looking forward in helping with all your plumbing, heating & cooling for many years to come, we appreciate your business.
Received a promo ad in the mail from Magnolia to do annual servicing on HVAC so thought I would give them a try. Serviceman showed up and first thing he did entering the house was to try to argue away the promo price to double the cost. He then "inspected" the furnace unit and then told me what should be done to actually complete the annual servicing, and that it would cost me an extra $118 to actually do any work, and stated that the unit had a bad inducer motor that would cost me an extra $1000 to replace, and also suggest... read more
Business response:
Brain, we would like to learn more about your experience. This is definitely not the type of service we strive to provide. Could you please private message us the name and address on your account so a department manager can look into this further & contact you.
called them at 11am and Sam, the service technician, arrived at 11:30am. Problem diagnosed and fixed by 12:30pm. Was very happy with prompt service especially when Sam called me to tell me he was on his way and would arrive within the next 20 minutes. When he showed up at my condo front door, he put on boot covers before entering. Very happy overall with their service.
Reggie D was very professional and helpful with our older heating system
Business response:
William, we are pleased to hear Reggie provided you with 5 star service. Thank you for taking the time to share your experience. We appreciate your business!
Would give 0 stars if I could. Twice they “scheduled” appointments and never showed up. Totally unreliable. Do not recommend.
Business response:
Cara, we'd love to learn a bit more about your experience. This is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them less than a 5 star experience. Could you please private message us your address and best contact number, we would like the chance to have our Managers contact you.
Business response:
Vivian Calis, Thank you for taking the time to share your positive feedback with us! We appreciate your kind comments and gratitude, and will be sure to proudly pass along your praise to Pasquale.
Magnolia was fast and efficient. Saied F was courteous and engaging. He walked me through my problem and solved the issue quickly. Thank You Magnolia and Saied
Business response:
Walter, Thank you for taking the time to share your positive feedback with us! We appreciate your kind comments and gratitude, and will be sure to proudly pass along your praise to Saied. Looking forward in the opportunity to work with you again
Frequently asked questions about Magnolia Plumbing Heating and Cooling
How is Magnolia Plumbing Heating and Cooling rated?
Magnolia Plumbing Heating and Cooling has a 4.2 star rating with 163 reviews.
When is Magnolia Plumbing Heating and Cooling open?
Magnolia Plumbing Heating and Cooling is closed now. It will open on Monday at 9:00 a.m.
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