Lowe's Regional Office

Sean S 

on BBB

5 years ago

I've never filled out a BBB review before but I'm at a loss on this one. I heard about Lowe's program of selling roofing materials and having one of their contractor install them. The Lowe's rep came out to the house in August and provided a quote. He said he would strongly advise getting it done in September because you want the sun to cook the asphalt shingles and provide a strong bond before the snow piles on the roof. He said there was a contractor who could do it in September and that Lowe's worked with two others so th... read more

Bryan 

on BBB

5 years ago

I paid for a door and installation, and the installer didn't show up. Instead, I got a call saying the installer decided it was the wrong door, and we would have to reschedule. I am selling my home and have a deadline to complete the repair. This is unacceptable, and there is apparently nothing their customer service can do. From now on I will be a life-long ********** customer. 

Lisa 

on BBB

5 years ago

Lowes in Rocky Mount VA..I purchased an install for gates in July 2019 and it's October 2019 and they were never installed. Management agreed to do the install at no charge and now corporate office has said they will not be installing the gates as promised by the store manager Brain. I would advise everyone at this point to not do business with this Company. They have refunded the money back to my account, but my family and I have been dealing and waiting for this gates to protect my boys from getting into the street since J... read more

Christiane W 

on BBB

5 years ago

The supervisor working on the floor named George was very aggressive and demeaning and 3 employees helping me said please don't get me in trouble he is our supervisor and we can't say anything but call or 1-800 number. They agreed his approach was demeaning and scolding to both my husband and I. My daughter got scared and went to the decoration section and he followed me there again scolding and yelling at me. Very disappointed since I'm working with the government implementing a program to stop this behavior. This has to st... read more

Tracey 

on BBB

5 years ago

Worst Money Ever Spent - Lowe's Home Improvement -Buyer Beware! I am officially no longer a Lowe's customer. After convincing my husband to remove perfectly good carpet to replace with engineered hardwood on our 2nd floor landing because I thought it would enhance the space, I decided to get a few quotes. I researched a few local installers online but eventually decided to go with Lowe's since it is difficult to hire a contractor and trust that we would not be taken advantage of. I never thought that Lowe's would do this. My... read more

Brianna J 

on BBB

5 years ago

My husband and I are reasonable people and don't like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe's has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals. We worked with a guy whose name we will not write for privacy and respect of him. He was very nice upfront. He set up a appointment to get us a quote. We asked him if they would be able to get our carpet installed the first week of October as we are having a bab... read more

Sharon P 

on BBB

5 years ago

Great customer service. Both Arthur and Eric in the flooring department were top notch. They were professional, informative, polite, and extremely patient. 

Michelle C 

on BBB

5 years ago

Do not use Lowe's for your flooring needs! We had to live with a plywood floor for months waiting for them to show up. The grout color is wrong and they did nothing to fix this. I chose a dark color, but I now have white that is dirty due to this is where people enter our house. I not!iced the grout error and told t!them installer to stop. He could speak no English and by the time I got through the phone chain he was done and left. He could not understand one word I said. The grout crumbled and they came in and used bathroom... read more

Philip S 

on BBB

5 years ago

Purchase Store # 1176 Beltline Road Decatur Garage Door In July I looked at a garage door and it wasn't till the last week of July that Lowe's (Amarr) came out to measure for the door. On 8/1/19 the door was purchased. I got a call the last of August from Amarr saying that 9/27 would be the earliest that they could install the door. Last week I received a call from Lowes asking if the door had been installed yet. I told them that it was scheduled for 9/27. The next day I received a call from the installer confirming the date... read more