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Lowe's Regional Office
- Home Improvements
- Plano, TX
About this business
The location is a Lowe's Regional Office. Give us a a call at (800) 445-6937 or check out www.lowes.com to find a location near you. Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home decor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner st... read more
Location details
5700 Granite Pkwy #840, #840, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give them zero stars, they sell extended service contracts for major appliances ie Dishwasher than it's broke full of water and you have to wait for 4 weeks to get it repaired. Better off not buying the contract and paying for service which gets done in a couple of days. Best Serviced is the repair company this almost new Samsung dishwasher needs a pump and I have to wait for 4 weeks for repair with water in the machine, a health hazard in more ways than one. Both Lowes and Best service give you the brush off when yo... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Customer service is terrible. Some of the rudest sales associates I have ever met. Will be going elsewhere to get lumber from now on
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
This started out with a coupon not been valid with was supposed to be, which was resolved. After 4 calls regarding another issue with my credit card being flagged and my phone call to the credit card company at their request, where it was determined it was Lowe's problem, I will not deal with them again. They gave me different stories each time I called. I was on the phone for more than 3 hours and in the end, they gave me no solution, blaming me when it is clearly their system. I have never had any trouble with online shopp... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I ordered a $300 power tool combo kit early December. The package was showing that it was delivered on December 5. I was outside working all day and was specifically keeping an eye out for it, but it never arrived. I reported the incident immediately to Lowes several times and was never followed up with. They are saying ***** denied the claim saying that they delivered it to the right address. Lowes refuses to take care of the issue. Very poor customer service. I am out $300 and no product.
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Recently, I had a home inspection and learned that I was missing Kick flashing between my gutters and chimney siding. Needless to say the water damaged had been rotting the wood an insulation behind the siding for two and a half years. The kick flashing which should have been installed would have prevented the damage and redirected the water into the gutters. Needless to say my roof warranty for labor has expired and Lowe's claims I will have to resolve the repairs myself. They gave me a website to *****.com to find a contra... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
We ordered a dishwasher through Lowe's online, and received e-mail confirmation of the order and the statement that delivery would take place on the 9th of January, about a week after the order was placed, We received this information twice. The order also included removal of our old machine with the stipulation that it be disconnected and pulled out by us for removal by them. This we did on the evening of the 8th expecting removal and replacement sometime the following day. What was not communicated to us was that delivery ... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Placed order for $550 online for cabinets. Used $300 in old giftcards and $250 a newly purchased giftcard (purchased $250 giftcard because of giftcard discount I get through my company with lowes). After order went through and i got an order confirmation page and I disposed of old $300 worth of giftcards. Next day I got a email stating "due to a systematic error on our end your order was not completed and your payment method was not charged". I tried to retrieve the $300 in giftcards a had disposed of, but I could not get th... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
I purchased a window blind from Lowes at ****************,12/28/2019. The window did not work it was too big I returned that back to ****** Lowe's store 1/1/2020, address ********************* ******, NC 27529.The time was 3:15 pm, when I return window the Cashier was telling me I think you can't return it, because it's from Clearance but let me confirm, She asked Mrs. E**** Can we returned a clearance item E**** said we cannot take it back, because it's a clearance item. I asked her can you show me any writing document is... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
SHAME SHAME on ME for not checking Lowe's BBB reviews before trying to place an order! I have been trying to give Lowe's my $ since 1-1-2020. It is now 1-6-2020, and I have spoken to 4 customer service representatives and corporate to try to place an order for home delivery of an iRobot vacuum. Total time on first contact 2.5 hours, second contact 30 minutes, and here I am AGAIN on the phone with them so far 32+ minutes and counting as I type this review. They honored a price match, drained my $100 gift card TWICE without pl... read more
Business response:
Lowes welcomes all feedback and we appreciate the opportunity to further assist our customers.
Frequently asked questions about Lowe's Regional Office
How is Lowe's Regional Office rated?
Lowe's Regional Office has a 1.1 star rating with 415 reviews.
When is Lowe's Regional Office open?
Lowe's Regional Office is closed now. It will open tomorrow at 8:00 a.m.
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