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loanDepot

4.0

About this business

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. 

Location details

26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.05,902 reviews
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Scott L.'s profile image
Scott L. 
5 years ago

Terrible experience with Loan Depot. All they want is to get the fee and expedite my process on to the next step. I made it clear from the first call that I wanted a biweekly payment schedule and was assured it was available, but after closing, they could not implement. Very poor customer responsiveness. I have been bait and switched. Their phone message states that customer satisfaction is their #1 priority, but reality is completely opposite. 

Business response:

Hi Scott. We appreciate the honest feedback and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will have a member of our Customer Care team reach out to you directly. 

carlos v's profile image
carlos v 
5 years ago

from beginning to end it was very smooth i am a very happy customer thank you loan depot 

Business response:

Hi Carlos! Thank you for the great review. We are happy that your loan process went smoothly. We look forward to servicing your future financing needs. 

Donna's profile image
Donna 
5 years ago

The loan process was a good experience compared to my past experiences. Loan depot made things quick and easy. They answered all my questions in a timely fashion. 

Business response:

Hi Donna! Thank you for the great review. Providing excellent customer service is our top priority and we are delighted to hear about your experience. 

mary d's profile image
mary d 
5 years ago

The easiest loan I've ever have done, I would use them again. 

Business response:

Hi Mary! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs. 

zareef lateef's profile image
zareef lateef 
5 years ago

Loandepot , great Money landers, loan Deopt Teames are from manager to all team is no1 n help good every one in the usa mortgage processand fast approve loan company No 1 in the country , reg zareef 

Business response:

Hi Zareef! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs. 

Linda H's profile image
Linda H 
5 years ago

I had a very good experience with loanDepot from the application from closing to completion! The agents were very easy to work and interact with! The loan was completed in a timely manner! I was very pleased with their service and results! 

Business response:

Hi Linda! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated. 

Moraima's profile image
Moraima 
5 years ago

I was very happy with the personal that help me with the process thanks for everything 

Business response:

Hi Moraima! Thank you for the positive feedback. Your review will be shared with the loanDepot team. Keep us in mind for any future lending needs! 

Ronald D Conte's profile image
Ronald D Conte 
5 years ago

High marks to Loan Depot for competing successfully with the lowest rate offered by another lender on my VA streamlined refinance action.Shout outs to both Kirk C******* and Joseph L*** who walked me through the entire loan process with patience and unfailing advice and recommendations.Their efforts have resulted in a monthly savings of $224 on my mortgage payments.Simply stated Loan Depot has their act together. 

Business response:

Hi Ronald! Thank you for the positive feedback regarding your experience with Kirk, Joseph, and loanDepot. Looking out for our customers' best interest is a top priority. We will share your kind words with our team. 

Shekila W's profile image
Shekila W 
5 years ago

I love LoanDepot! The process went smooth and quick. I would recommend anyone to them. 

Business response:

Hi Shekila! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team. 

Frequently asked questions about loanDepot

How is loanDepot rated?

loanDepot has a 4 star rating with 5,902 reviews. 

When is loanDepot open?

loanDepot is open now. It will close at 5:00 p.m.  

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