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loanDepot

4.0

About this business

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. 

Location details

26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.05,902 reviews
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Kim C's profile image
Kim C 
5 years ago

The woman representative who came to do our closing with us was absolutely one of the kindest, helpful and friendly people that we have ever met. She made us feel comfortable and relaxed right from the start. Wish all people were as nice and thorough as she is. So glad you have such a kind woman working for you. ***** * *** ******* 

Business response:

We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs. 

Jody S's profile image
Jody S 
5 years ago

Salesperson, Katherine, was excellent at selling the loan. The loan rate was good. But, the processing was horrible. Underwriting needs improvement. 

Business response:

We are sorry to hear that you are not happy with your experience with our team and would like to learn more. Please get in touch with our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. 

Thomas P's profile image
Thomas P 
5 years ago

I would highly recommend loan depot. The process was easy quick and efficient. Everything was as promised and more. 

Business response:

Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs. 

Robert T's profile image
Robert T 
5 years ago

Chris F******** at loan depot was very helpful and professional! He made sure my loan closed by the time he originally stated. 

Business response:

Hi Robert! Thank you for sharing your great experience with us. We will share your kind words with Chris. Please keep us in mind for any future lending needs. 

William H's profile image
William H 
5 years ago

In all my years of buying and refinancing homes and real estate (at least 8 times in 80 years) my refinance experience Loan Depot has been the quickest, most-efficient and hands-on transaction ever. 

Business response:

Hi William! We are happy to hear that our team was able to exceed your expectations. We work hard to ensure that your financial needs are met. Please reach out if we can assist you further. 

Gloria's profile image
Gloria 
5 years ago

I had a great experience with loan depot all the way from the beginning to the end. Both people I worked with Carlos and Ashley were great people. Carlos was very patient with my questions and explain things very well. Called me back right away when I left messages. Stayed in contact with me on how everything was going from start to end. I’m very pleased with him he is a great loan officer. It was also great that they sent a notary to my house to do the closing paperwork. I would recommend loandepot to family and friends. **... read more

Business response:

Hi Gloria! Thank you for taking the time to share your positive experience with loanDepot. Customer satisfaction is our No 1 priority and we are delighted to hear that Carlos and Ashley went above and beyond to exceed your expectation. Your feedback will be shared with our team. 

Aubry B's profile image
Aubry B 
5 years ago

This last refinancing process was much more disjointed and disorganized than my previous experience. My previous experience was excellent and I had no question that I had gone with the right company for the process. This time, I was left in the dark a lot of the time. There wasn't a single person that I stayed in contact with and had been punted from one representative to another without congruent information. Right up to the day I closed there were discrepancies in the amounts and what I would get back at closing. I'm not s... read more

Business response:

HI Aubry. Customer satisfaction is our No 1 priority and we are sorry to hear that we did not meet your expectations. A member of our Customer Care team will reach out to you directly to learn more. 

SL's profile image
5 years ago

Terrible experience with Loan Depot. All they want is to get the fee and expedite my process on to the next step. I made it clear from the first call that I wanted a biweekly payment schedule and was assured it was available, but after closing, they could not implement. Very poor customer responsiveness. I have been bait and switched. Their phone message states that customer satisfaction is their #1 priority, but reality is completely opposite. 

Business response:

Hi *****. We appreciate the honest feedback and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will have a member of our Customer Care team reach out to you directly. 

Stanley B's profile image
Stanley B 
5 years ago

I am on the phone right now trying to set up auto pay i am now on 26 min. i'm hanging up this crazy. By the way on my refinance I started it the first of December till this I am still getting the run-around every time I'm asked to send a document I do it that day this is now March 3rd...terrible service ,now I know what they mean bout RED-Linging 

Business response:

Hi Stanley. Thank you for reaching out to let us know your experience. We are sorry to hear that your expectations were unmet. We will have a representative from our team reach out to see if we can provide further assistance. 

Frequently asked questions about loanDepot

How is loanDepot rated?

loanDepot has a 4 star rating with 5,902 reviews. 

When is loanDepot open?

loanDepot is open now. It will close at 5:00 p.m.  

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