loanDepot

Sandra M 

on BBB

4 years ago

Employees/company is very unreliable and not helpful at all unless you make a lot of money and not a 57 year old widow that is trying to do this on my own and work 3 jobs. Had a closing disclosure all set than denied my refi. I called my loan advisor and processor for two weeks, neither returned my call. Finally I called customer service and they told me to call Kurtiis’s ex boss, Michael. I finally got through to find my refi denied-no one got in touch with me. I wasted so so much time gathering all my info., scanned it, co... read more

Adriana V 

on BBB

4 years ago

We have2 loan mortgages with them. On February 17th we made an extra payment to the principal for one of the loans. I kept checking my online account to see when was it going to be posted, but it never did. I finally called them on February 24 to see what was going on, and they did not know where my money was. Megan was the costumer service person that was on the phone with me. she did nothing to help me and kept me waiting for over an hour to finally come back and said that she was going to transfer me to a different custom... read more

Lisa K 

on BBB

4 years ago

I have used Loan Depot many times for new loans and refinancing. Always superior service. Highly recommended. 

Sandra E 

on BBB

4 years ago

Loan depot has very poor customer service. When you call in your hold times are long and call get disconnected. I called at 9am to speak with a supervisor they said none were available they had to put a ticket in for someone to call me back. Needless to say no one called back I started the loan 1/27 and as of today I cannot even get a loan status. Would never Reccomend loan depot 

Joe F 

on BBB

4 years ago

LoanDepot is a fantastic company to do business with. These guys are the absolute best in the mortgage lending business. I refinanced my mortgage with them and it only took them 2 weeks to close. Everything went like clockwork. The team I worked with was very communicative and quickly responded to all my questions. On top of all of that, they gave me the lowest interest rate out of all the lenders that I was shopping around with. Easy 5 star rating and I didn't have it to think about it. 

Paul M 

on BBB

4 years ago

I applied for a refinance from LoanDepot in November of 2020. Since that time, we have had a comedy of errors due to papers that never arrived and canceled doc signing appointments, etc. I'm told by Pxxx of LoanDepot that Closing USA had offices in Texas that were closed due to recent storms, and that was the problem. I've now sent over $xxx,xxx to Closing USA and I've received no acknowledgment or receipt that Closing USA received those monies. Yesterday I received a statement from LoanDepot showing a balance of #xxx,xxx.xx... read more

Ben N 

on BBB

4 years ago

i was referred to Loan Depot by a friend who also refinanced with them and i was not very keen at the beginning but the whole process was so smooth and easy and i had the right people on this loan process from the start hence the 5 star, the whole process took maybe 2 month and the team of Joe D**** and Kathy B** were the best team i could ask for. Kudos to the team. ** 

Maggie W 

on BBB

4 years ago

Had a wonderful experience, am very happy with them. Thanks 

ANTONIO H 

on BBB

4 years ago

By far the smoothest loan process that i have gone through. Communication throughout the entire process kept me informed. The loan portal made signing documents effortless.