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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Started working with Loan Depot on a possible refinance on our existing mortgage. I told the loan officer and his supervisor exactly what was necessary for my husband and me to even consider switching our existing loan which was with their main competitor, Quicken Loans. Loan Depot could not provide me with the terms necessary for us to even consider switching our loan and I requested that they close our file. Now I have received a notice from Quicken Loans for a $25.00 fee for Loan Depot's request for a payoff (to my knowle... read more
Business response:
Hi *******– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Quick and easy such a smooth process. Erika R*******rocks!!
Business response:
Hi *****! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
The buyers for my home financed their mortgage through the The LoanDepot's Jacksonville Beach, FL office. Closing was supposed to be on December 29, 2020. The Loan Depot did not inform my buyer's realtor that the closing was off until the day before due to their inability to schedule and complete an appraisal. They pushed the closing back to January 29, 2021 ad the actual closing did not happen until February 1st. This meant that I had to pay a month of mortgage, taxes, utilities, and HOA for a house sitting empty as i had a... read more
Business response:
Hi ***** – We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern.
Phi has been fine; please understand that the scores above aren't a reflection on him specifically, but rather, my experience with your company as a whole. I applied and was declined. Months later, *y'all* called me back and said I did qualify. Got me all excited. Took all my info over the phone again, updated some things. And then declined me again. I was furious. Called customer service, who said the credit you had on file for me was ~40 points *lower* than reported on my monitoring services. And I don't mean credit karma.... read more
Business response:
Hi ****– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Loan Depot is a reliable mortgage company. They have treated me in a professional manner at all times.
Business response:
Thank you for your feedback ******!
Working with John D L** in San Jose branch and the rest of his team was very smooth. They're quite professional and knowledgeable in the work they do. Which made the process not stressful at all. I would definitely recommended John D L** to my friends and family for any future mortgage assistance.
Business response:
Hello! Thank you for the positive feedback. Your review will be shared with the loanDepot team. Keep us in mind for any future lending needs!
Highly recommend my loan officer David F***! David and his team is amazing and is always looking out for your beat interest! LoanDepot is an amazing company to work with!
Business response:
Hi ******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Great company to deal with when it comes to buying a home and with refinancing your home! Great folks to work with period!
Business response:
Hi *******! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
I have done refinance twice in last six months (July 2020 and Feb 2021). Adam C***** and his team, did fantastic job both time. Every step of process was great and smooth. Both times offered the best rates and discounts, and closing was completed with in 5 weeks. Strongly recommend LoanDepot and Adam's team for their 5 star service.
Business response:
Hi ****! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open at 9:00 a.m.
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