loanDepot

Ayaka S. 

on BBB

4 years ago

The whole process was hell. I was threatened. I was ghosted. I was lied to. AND I had to pay more money out of pocket than originally anticipated. There was no element of customer service . This process also gave me PTSD. Every time, I see LoanDepot's commercial online or on TV, I CRINGE! The customer first attitude you are trying to portray is a LIE! I will NOT recommend LoanDepot to any of my friends or family. I would never wish this HELL upon anyone. This was beyond torture. 

Mary E 

on BBB

4 years ago

This has been the WORST lender to deal with when it comes to trying to close on a property. Their hold times are HOURS long. This is not an exaggeration. The phones "disconnect" the calls even after you have been on hold for over an hour. They tell you they will look into something just to place you on an additional 30 to 45 minute hold. It's taken DAYS just to get information regarding a payoff for a closing due to the constant hold times and disconnects. Something that should take 0 man hours on my side, takes days now. To... read more

Lana R 

on BBB

4 years ago

What a horrible experience! We started a loan with them in September and towards the end of January it still hadn’t been finalized. We had to start over twice and still they never finished before we decided we have to go with somebody else. Before Christmas they wouldn’t answer our phone calls or emails. I am not sure why. I think it’s because they were so busy or occupied with other peoples’ loans they completely forgot about us, even though we were calling them to find out our status. What a disappointment! I would avoid t... read more

Mike Y 

on BBB

4 years ago

We settled on LoanDepot because they offered the best rate for the best price. We were wary because of so many sub-par reviews (and the name “LoanDepot”) and knew going in that we might have to stay on top of the process and follow up with the company incessantly to keep things moving. We were right! We were very well qualified, did a basic refinance, had no issue with appraisal, and did not escrow any funds. The beginning of the process was great and our loan officer Delaine L**** was phenomenal. She was incredibly helpful,... read more

James K 

on BBB

4 years ago

The process was fast, efficient and required minimal effort from beginning to end. 

Kenn H 

on BBB

4 years ago

Poor follow up. They sent an email that the loan was funded and that disbursement would take 5 days. They paid a second mortgage, sent me a check for Escrow funds, but have yet to pay off my Mortgage not 12 business days later. They cannot tell me when funds will be dispersed, transfer me around, poor customer service. Not sure how BBB gives them a A rating (per their phone commercial when you are on hold - which you will get well acquainted with trying to find answers). They are quick to get you in the door, get your signat... read more

Amy R 

on BBB

4 years ago

After almost 6 months in underwriting, giving them exactly what they wanted, plenty of asset, 1st mortgage, more than enough income and our credit rating at 835+ they declined our mortgage stating could not verify our self employment income. We’ve been self employed sine 1985, and our CPA verified it This company just waisted our time & money. They charged us for appraisals & credit reports. They are do not have experienced underwriters. Just a waste Beware!! 

Sharon T 

on BBB

4 years ago

Everything went smoothly from start to finish. Any time I had questions, they were available right away to take care of anything I had. There was a hiccup in the closing process but it was mostly myself not understanding and it was handled and explained to me right away. I have used this company before and from loan agent to closing agent is very professional and fast. I would definitely use this company again, as I have in the past. They are true to their word. Thank you Loan Depot for all you do. 

Cynthia H 

on BBB

4 years ago

Everyone involved in the process was very courteous and professional. I was kept informed every step of the way. My lending officer worked hard to get me my loan with a decent interest rate. I am very happy with the results.