loanDepot

Edward C 

on BBB

4 years ago

I cannot say enough good things about my experience here. Everyone I interacted with was extremely helpful, and kind. I asked countless questions, many times back to back and never felt like I was bothering or frustrating anyone. I had representatives call me to walk me through processes. I cannot recommend Loan Depot highly enough. 

Laura L 

on BBB

4 years ago

Their use of the term "customer support" is an oxymoron. Hours wasted on the phone trying to speak to someone to only get transferred again and again without anyone actually getting on the phone to help. Their online site is always down so obtaining information on one's mortgage is impossible and when you try to utilize their chat site, it doesn't work. Am refinancing with another organization just because they are TERRIBLE! 

Shanna S 

on BBB

4 years ago

Good superior service . Effective. Outstanding. Huge accomplishment this was for me. Forever grateful! 

Jennifer L 

on BBB

4 years ago

They are amazing at their jobs!! Friendly and helpful every step of the way. 

Robin M 

on BBB

4 years ago

I was given a reference to LoanDepot by a close friend. After chatting with them, we were pre-approved within 48hrs. If it wasn't for the mistakes made by both my agent and the selling agent, we would have settled back in January. The selling agent (nor the owner) had any clue about selling a mobile home. My agent was just completely useless and I wound up doing a lot of the legwork myself. LoanDepot stuck it out with us and we made settlement on 3/4. They pushed when I needed them to push. I want to thank y'all for making o... read more

Al G 

on BBB

4 years ago

I’d give a minus 5 stars if I could. Awful. Quick and helpful to process the loan and try to lock you in. But when a problem arose - that they caused - they went silent and wouldn’t even respond. Terrible customer service once they get you signed up. Won’t return calls or emails. Go somewhere else, preferably a local bank. 

Andrew Q 

on BBB

4 years ago

Loan Depot was outstanding in every respect and made the refinancing of my condo effortless. My loan officers, Chase D****** and Jimmy F********, were easy to work with, highly-knowledgable, and extremely professional. They always were available for any questions, but they took care of everything -- it truly was a seamless process from start to finish. Loan Depot's closing attorney & staff here in Mass. also were fantastic. 

Sri A 

on BBB

4 years ago

Good rates, great lending officer. But we had bad experience with account manager which resulted in multiple months delay, documents sent to wrong title company and 4 (!) cancellations of notary appointments. If we weren't as far along the process, I would not have proceeded with the loan closing. Customer success line escalation didn't lead anywhere either. If you go with LoanDepot for the rate, then you are taking your chances on finishing the loan closing in time. TL;DR - do not recommend, despite good rates and good init... read more

Daniel A 

on BBB

4 years ago

Applied for a loan after high pressure sales call. They lost my loan after 3 weeks and I had to resubmit a new application and docs and everything. The promised me cash at close to entice me to leave a lender whom I was already working with and approved through. I took the offer regrettably. It took them over 120 days to close a refi! They sent an agent to my house and we closed our loan, then I was sent more docs after words to be signed. Docs they had from before. Then they tried to switch my closing disclosure after we si... read more