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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like several others that give Loan Depot 1 star I had several of the same problems. My loan officer Shay Pena was the worst loan officer I've ever worked with over the course of 30 years and over a dozen new home loans or refis. My refi which was pretty straightforward took and still took over 100 days and weeks would go by with no communication from Ms. Pena even after I would leave several emails and vms. Their customer service is a joke even though them seem to get high marks from Bankrate and other sites for their custom... read more
Loandepot.---- ZERO (0) STARS - ZERO (0) RANKING!!! I Had to give 1 star in order to place it on this platform. This company is about what they can get from you, not what you can benefit from them! We had an overage sitting in a suspended account. After the money was requested to be refunded and returned to us. This company, Loandepot decided they were going to move our money because we were refinancing to an escrow account. The standard of great customer service is to provide what the customer requested (as we requested our... read more
Business response:
Hi *****– Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Everyone was knowledgeable on all the questions that I had threw at them and the refinancing was quick. everything was easy for us because we were already a loyal customer for 3 years now. Thank you1
Business response:
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
Easy application process and incredible rate of 2.65% Absolutely incredible loan advisor Ilya Vaysberg
Loan depot worked with us all the through even with set backs that wasn’t their fault Helped with the VA Loan. They also had a great loan officer that had great communication and helped us to the end
Business response:
Hi *****! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
Horrible customer service experience throughout the entire process. Do not recommend.
Business response:
Hi *******– We take your concerns very seriously and would like to help resolve the issue. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Loan depot is the worst Loan finance company. They give you wrong information and when they do it takes up to weeks to get that. I started my Loan January 2, 2021 as of March 22, 2021 they didn't have it together. They have no experience on Loans. The processing department gave me wrong information, the underwriter didn't know what he was doing.
Business response:
Hi *******–Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience so that we can assist with your concern.
loandepot failed to fund a refinance we conducted. loan should have disbursed last wednesday March 17, 2021 and we still don't have funds from loandepot today March 22. Repeated phone calls to all their officers and managers go unanswered they are ALL IN MEETINGS I gave them one star because i had to pick one. they earned no stars
Business response:
Hi *****– We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we may help you with the issue.
James clearly listen to my need and addressed questions related to it to ensure we received the best product. He provided good solution alternatives for us to make informed decisions. He did not try to sway us into a product that was not ideal for our needs. We were very happy overall with all aspects of this transaction.
Business response:
Hi ******! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is open now. It will close at 5:00 p.m.
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