loanDepot

Eduardo R. 

on BBB

4 years ago

I spoke to Antony H******, he was very bad, made me feel he was judging me over my credit report. I’m thinking on a complaint with the BBB. 

Lynda N 

on BBB

4 years ago

constantly calls me from an Ontario, NY phone number (same area code as my cell phone) but does not leave a voicemail. The occasions a voicemail has been left is a recorded message from "Savannah from Loan Depot". I was already denied a loan so not sure why I am getting calls 3 to 4 times per day! 

Ab R. 

on BBB

4 years ago

The refinance process has been a nightmare. Its taken more than 5 months and counting. There seems to be no end in sight to this mess. 1. It took them 5 months to close. 2. Vague responses without any information about why it was taking so long; they just kept asking for the same documents over and over. 3. Escalations seemed to work initially, but that was a dead end too. 4. When it came to closing, there was no coordination with the title company. The notary mentioned that she hadnt received the closing documents 1hr befor... read more

Mary D. 

on BBB

4 years ago

Well I have had Loan Depot for my Mortgage company for 2 years going on three, the first thing that happened was when on my closing the paperwork was all filled out got my payment amount was very well pleased about it, then in about 2-4 months my payment gets raised cause someone that filled out the paperwork put the wrong home tax amount, for one this was not my fault they should have just made the difference themselves, then the other day I get a Escrow analysis and now it says I'm 1328.00 short in my escrow, now how the h... read more

Christopher O 

on BBB

4 years ago

This was by far the worst loan process I have experienced. The loan consultant was misinforming & inexperienced. The processor was rarely available. I dealt with manager after manager with zero help. Customer satisfaction was completely ignored. Closed on March 19th & did not receive funds until the 30th because of numerous mistakes. Loan Depot's communication process is terrible. 

Brittany B. 

on BBB

4 years ago

Loan Depot has the worst customer service of any mortgage/banking company I've ever utilized, and I have bought 4 homes! I attempted to refinance my primary residence with them and it was by far the worst experience possible. We submitted the initial application in December of 2020. We had supporting documentation submitted not even 1 week later. Waited 1.5 months for the file to go through underwriting, only for them to request additional information from my husband, saying that my debt-income ratio was too high. I keep a c... read more

Annette H 

on BBB

4 years ago

Working with Loan Depot was a great experience the process was easy to understand and the employees are very knowledgeable Thank you for a great experience 

art m 

on BBB

4 years ago

the online process and initial call was great. The various factors affecting the loan were communicated aside from interest rate. So, great job selling your loan program. I narrowed it down to you and better.com. there web loan origination was very complicated and difficult. they were set it and forget it. Your team kept me in the loop the entire time. the ux in the loan interface could use some improvements. the lady that did all the paperwork with us at home was a rockstar. she was professional and great communicator. she ... read more

W Scott 

on BBB

4 years ago

Great experience Sonya is EXCELLENT, she told me exactly what I needed to do to get my credit score where it needed to be to qualify, after three years of working on my credit with her help and guidance I was able to qualify for a mortgage. She has been GREAT with answering any questions, concerns, etc.... that I have and helping guide me along the process to hopefully purchase my first new home!!!