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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Loan Depot and Jarrett B**** was highly recommended by some of my wife's co-workers. We decided to give them a try and we got our refinance loan funded in 2 weeks! We got an estimate on new payment, closing costs and fees minutes after the initial call, we were pleasantly surprised since it was after hours and Jarrett was so helpful. As I said earlier our loan was funded in two weeks, from start to finish! We highly recommend the team we worked with, most of the paperwork was done thru the Loan Depot portal, and that was pai... read more
Business response:
Hi Lino! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
A great company for new home owners to utilize their 203k loan product to start your homeownership journey. I would recommend using them.
Business response:
Hi *******! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
My Loan Depot officer is informative, professional, easy to get ahold of in off hours ie evenings and weekends, and makes the process smooth. I had a little questions on my loan, and he answered all of them. I had problems with the portal, and they went out of their way to help.
Business response:
Hi ****! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.
It took FOREVER for them to close our loan. An appraisal wasn't even required. Numerous phone and email messages never received a response. Then, at closing, they added property taxes which had already been paid. While I like the rate I got, the service was not great.
This company is by far the worst when it comes to customer service. They have a lot of internal portal issues that they need to tackle and resolve as these issues have resulted in various errors in our mortgage loan account. We have been sent erroneous delinquent notices after they failed to process our automatic payments; billed late fees generated due to their faulty portal and caused our credit to be affected negatively. Communicating is lacking in all areas. No return phone calls, no response to messages sent via their s... read more
Business response:
Hi Sa – We take your concerns very seriously and would like to help resolve the issue. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
I was contacted by 2 different agents (Kevin L** and Melvin J******) from this company. Both asked for the same information and said they would contact me back with an hour or two with some results. Never heard back from either one 1 week later. I have emailed and called both agents more than twice each, emails go unanswered and calls go straight to voice-mail and never are returned! I don't like that I gave them as much information as I did and nothing was done to help me at all. This does not seem like good customer servic... read more
Business response:
Hi Moriah – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we may help you with the issue.
Do not use. Worst closing experience ever. 9 am close time. Doc sent incorrectly 3 times finally closed at 245
This company is by far the worst when it comes to customer service. They have a lot of internal portal issues that they need to tackle and resolve as these issues have resulted in various errors in our mortgage loan account. We have been sent erroneous delinquent notices after they failed to process our automatic payments; billed late fees generated due to their faulty portal and caused our credit to be affected negatively. Communicating is lacking in all areas. No return phone calls, no response to messages sent via their s... read more
Business response:
Hi **– We take your concerns very seriously and would like to help resolve the issue. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Refinance too 2 months longer than I was told, about 4 months total. They were very dishonest with their pricing as well as the cash to close constantly changed. Feel as if they cost me thousands of dollars more than if I used another company.
Business response:
Hi Jared – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
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