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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would highly recommend! Very helpful though the entire loan process.
Business response:
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
We've used previously but this experience for a refinance has been a nightmare. We've signed papers twice since February and still no funding. Now going on 2 months behind on mortgage due to incompetent handling of due diligence. I've had to do the phone calling and follow ups for everything. They admit to wrongful doing but still no results resolved.
Business response:
Hi ****** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!
My loan was transferred to loan depot after I refinanced my home. I had billing issues after they kept trying to increase my mortgage due to no known reason. Finally after multiple calls and complaints the issue was resolved. I then got a 100% disabled veteran award letter from the VA allowing me property tax exemption. I sent the letter to loan depot and my tax exemption was granted. After 7 months of my exemption property taxes was tacked back onto my mortgage. When I called to ask what the reasoning was behind this I was ... read more
Business response:
Hi *******– We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
DO NOT USE! This was a horrible experience. The initial lending officer was good; however the loan processor was awful! I am glad to finished with them and will never work with them again!
went to another mortgage company because we didn't like Loan Depot....Our new loan paid them off the 18th of last month and they were suppose to send our money from our impound account back in 20 business days and today is 27 business days didn't include weekends and talked to them again today and they said they mailed the check out the 13th........today is the 26th and to give it another 14 days to receive it?????? I know for a fact it doesn't take a month for a letter to get here. What ever you do don't go though loan depo... read more
Vanessa was wonderful. She not only was professional, she was personable and patient answering the numerous questions we had. We thank her.
Loan process is smooth and closed on time. Funding the loan is also on time. Excellent communication by the staff is very good.
Great Rep in Chris B****. Slick, rapid online service. Notaries were on time and easy to deal with!
Business response:
Hi *****! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
Initial intake of information very professional than experience went south. Overcharged on title insurance and questions not answered.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
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