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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a realtor and buyer myself, very happy and satisfied with LoanDepot process.
Business response:
Hi ****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
The whole communication process and knowledge of the team processing what frustrate us, the signed loan docs from certified notarized are mislead from what funds wired to our bank, I called the team and surprised me all are in different pages allocating the $13 grand (SMH). I am about to file a complaint fraud to the consumer finance, to protect our rights and thanks to the leadership stepped forward and able to explain and settled the case. The inconveniences lost our trust referring friends.
Business response:
Hi *****– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Complete nightmare, hidden fees , trickster sweet talking sales pitch, waste of apreser money , denied after 6 months back n forth when challenged closing cost $19000 . Complete scam artists.
Business response:
Hi *****-- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
When I first connected with Loan Depot, I was amazed at how great and fast the service was, my loan refi closed in 2 weeks; BUT THEN….once my loan funded it all started to fall apart. Emails were ignored, cash back was wrong, text messages: ignored, due date for first payment due incorrect, cost of closing different than what I was told. What a nightmare. I was so disappointed! I wish I had read all of these reviews before moving forward with my Loan Depot Refi. At least one thing remained on point and correct, my monthly pa... read more
Business response:
Hi ****-- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
If you are looking for a refi loan, or likely any other type, do NOT try LoanDepot. My first refi with them went quite well some years ago, but the latest was a comedy of errors. First, I uploaded all the requested documents needed to get the application going only to be informed that the website does not work very well, so…please email. Later, my loan processor requested specific tax documents which I provided, only to request the same documents a week later. Attention to detail seemed not to be their strength. After about ... read more
Business response:
Hi ******* -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!
Im very satisfy with Loan Depot. I saved a lot refinincing!
Business response:
Hi ********! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
The worst customer service I ever received. We have not yet settled this refinance after over 6 months (started in November, 2020). Too many mistakes, unresponsive, and unreliable. One star is very generous.
Business response:
Hi *******– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
I read a lot of these reviews, and reviews on other websites, it seemed to me that a good portion were the fault of the "user" and not Loan Depot so I decided to take a shot with them. My main contacts were Michael C. and Jacqueline R. They were both knowledgeable and answered all of my questions including questions about a lot of these reviews (sorry to put you on the spot like that Michael). Loan Depot had by far the lowest rates, waived my house inspection/valuation and worked with me on the closing costs to get me the be... read more
Business response:
Hi ***! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
We are Refinancing our current mortgage with Loan Depot to get a better interest rate and also lose our current PMI that we are paying. We closed on original loan spring of 2020 with 10% down. Currently we can list and sell our home 40K more than when we bought it. We have a frame single family home 3 bed/ 2 bath/garage. Loan Depot gets this appraiser that used manufactured homes as a comparative when we have many frame single family comparatives to use. Instead of Loan Depot either them getting a new appraisal at their cost... read more
Business response:
Hi ******– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open at 9:00 a.m.
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