loanDepot

Suzanna J. 

on BBB

4 years ago

I had the original home loan through this company and the process took about 6 months and multiple people contacting me asking me for all kinds of paperwork all the time; they always needed something else and needed it IMMEDIATELY. I thought it was just the loan officer I was working with so when I went to refinance decided to just get a new loan officer. I have still had a horrible time trying to keep things moving (I'm constantly calling, emailing or messaging the two people I've been working with). My co-borrower hasn't c... read more

Doris B. 

on BBB

4 years ago

What initially was a positive experience , ended as a Tito’s f. K up....when I refinanced the agreement was to have escrow for my property taxes and property insurance. Liam depot never paid my hone owners insurance. After multiple phone calls to customers service and the insurance office I was told not to worry the premiums were being paid. I made multiple calls and spent many hours on the phone trying to advocate for myself and to make sure my house was insured. Only did I find our 5 months later the premiums were never pa... read more

Richard F 

on BBB

4 years ago

LoanDepot is a very unprofessional company their underwriters will lie to you and tell you you’re not allowed to get your full equity out of your home they will string you along take your appraisal money and they will also discriminate against you as they did my wife we will be filing a discrimination lawsuit against loanDepot everyone be warned do not use loan depot 

Kevin B 

on BBB

4 years ago

This was the worst refinancing experience I ever had. I have purchased and refinanced many homes in the last thirty years. Loan Depot broke about every promise they made on funding and closing. I have excellent credit. After six months of runaround I hired a different broker and we closed in days. I would never hire this group again. Very incompetent people worked my file. 

Scott W 

on BBB

4 years ago

Felt like it was a used car scam. Numbers kept changing (final docs even had points slipped in!), promises broken, poor communication, lack of organization. Took as many as 6 requests to fix wrong numbers. They didn’t even get the closing company spelled correctly. Chaos is a good word to describe my 5th home purchase! Complete failure and unorganized with a dash of apathy and lies. They were requesting paperwork less than 2 hours from the 3rd closing time after I had asked repeatedly if they needed anything else. And they a... read more

Paul E 

on BBB

4 years ago

Total scam for refinancing my home. I have refinance my house before with no issues. I locked in a "good" rate with loan depot, but I refused to close because they wanted me to pay PMI because my appraisal came in too low. I have had two appraisals done prior to this refi and have never had to pay PMI. The smaller house next to me sold for more than my appraisal. I'm convinced they decided they did not want to make the loan or needed to find a way to make additional money on the loan. Whole thing was a scam, I would NEVER re... read more

Helen C 

on BBB

4 years ago

With interest rates so low, we have been looking at different companies for a refinance on our home. I called Loan Depot and received a quote, but told the loan representative on the phone, I was still checking several companies. Later, I called their representative, and had to leave a message, that we had gone with another company, better rates, lower closing costs, etc. I told him thank you for giving us the information. Several days later I received loan documents for us to sign for a refinance. I tried to call him again,... read more

MERON N 

on BBB

4 years ago

I started the process in october 2020 and they totally the dropped the ball. They sat on my application because who ever had my file was not working it and eventually was let go. Then it was transfered to 4 or 5 different people all who called and appologized about the previous representative and that my case was transfered to them. Everytime a new representative called me they wanted new paperwork all over again. After providing my paperwork over and over again the process stalled again. In April 2021, i get a call telling ... read more

Eugene N 

on BBB

4 years ago

i agreed to a refinance with a $7,000 loan cost, halfway thru I get a call from someone other than Jan, stating my loan will cost me another $1,200 or over $9,000. I of course said no, cancel this loan. I have yet to hear from Jan or anyone else. I have not received any correspondence since this bait and switch activity. I have tried to get an answer about this loan but nothing. I am working with another mortgage company now but my insurance believes that loandepot is my mortgagee?