loanDepot

Ross B 

on BBB

4 years ago

The interest rate raise of .5% and the half point we paid was a total surprise to us and did not expect it. We waited much longer to have our loan close which cost us additional funds because we had to put all our furniture and wares in storage while we lived in a hotel as well (another $7,000 we did not expect). Communication came only at the end of the day after 6pm which made it more difficult to close the loan in time. We would never choose this loan company again. 

Carmelita R 

on BBB

4 years ago

Loan Depot don’t waste anytime in getting things done! They keep up with their timeline with accuracy. Thank you for getting my refinance done in a short time. 

Jaime C 

on BBB

4 years ago

Service was efficient and professional. Very happy with my experience. 

Clint D 

on BBB

4 years ago

Refinanced last year and it was fairly easy with no speed bumps. We escrow insurance and taxes with them to make life easier. I have the email where my insurance agent emailed a copy of the policy and bill but somehow the payment did not proceed until I called to see what happened. The insurance lapsed but was paid shortly after, no harm no foul everybody messes up some time right. When it came time for taxes I decided to pay them to ensure they actually got paid on time and penalty free. I called Loan Depot in December 2020... read more

kathy c 

on BBB

4 years ago

I refinance with this organization. Terrible customer service. I do not recommend them We had hail damage on April 28th, a representative of the Loan depot has to sign off on the check and mailed back to homeowner to get roof replaced. We were told to send to loss draft Dept in Troy MI. They indicated would be 3 to 5 business days , Followed up after 7 business days by email to loss draft dept . They emailed back that check was sent by UPS , when I tracked the check on UPS it was delivered to another of their offices , and w... read more

Deborah E 

on BBB

4 years ago

The process was fine except our closing statement changed multiple times! We went with Loan Depot for three reasons : rate, closing costs and the ability to make biweekly payments via bank draft. We were told this was absolutely available. Well, today I find out it is not true! We are stuck with the traditional monthly payment method per my conversation with customer service this morning. I will not recommend this company unless you fully vet all promises made. Double check your closing statements carefully. The process was ... read more

A. P 

on BBB

4 years ago

I worked with Edward C****** and Courtney W****, they are awesome!!! Very Professional, informative and are HUMAN (personable). Always willing to help. I wish I could give them 20 stars....GREAT JOB!!! 

Cecile H 

on BBB

4 years ago

Adam R******* was absolutely a joy to work with. I was very hesitant to work with a lender online as I prefer the face to face and knowing who I am speaking with but Adam got my trust right away. He was so patient, helpful, available, and always true to his word. LoanDepot claims to match or beat any other offer and THIS IS TRUE! He proved it on a couple occasions. Other companies tried to scare me from doing business with LoanDepot but that's because they had no better offers and instead could only trash talk the other comp... read more

Robert R 

on BBB

4 years ago

I tried for days to get someone any one to call me back to answer my questions but I heard from no one the first time I refinanced with loan depot it went very well but based off my last experience I would not recommend them. All in all it cost me an additional $3000.00 dollars because I couldn't get anyone to call back not happy with theses people at all.