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loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I had a great experience with them, Jordan M**** was my loan officer and he was very knowledgeable. He projected a lot of confidence throughout the whole process and made us feel we were in professional hands all the time. He and his team did a great job in responding always on time and answering all of my questions!
The Loan Depot team here in Tallahassee were so good to me. Answering all my questions whether I called, emailed, or sent a text, I always received an answer on a timely manner. They’re communication and guidance through the whole process is what helped me feel comfortable knowing that everything was going to be just fine. They were on top of it all covering every step along the way!
I spoke with Thomas B**** and when I first asked Thomas to help me, he spoke with an Underwriter and a case was made to support my time on the job and income. Thomas assured me it would not be a problem and all we needed to work on was Income, Income, Income. That my loan will stay with the Underwriter we already received pre-approval from. That's all I heard after my pre-approval letter was given to me - Income, Income, Income. I kept giving the needed docs to support my income which he stated would be based on average over... read more
Business response:
Hi *****– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
I worked with Conrad and Carrie out of their CA office. From the beginning Conrad was great to work with. He answered all of my questions, gave suggestions/advice and quickly followed up on answers to some of my questions and to provide different loan work ups as we were figuring out what we wanted to do. We did a cash out home refinance and we got an excellent rate (I know because I compared them initially to 2 other online lenders, my local bank who I had my last 2 mortgages with and my credit union). Great rates are one t... read more
Business response:
Hi *****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
I had started to refinance my home loan and was very quick on getting your company everything they needed including a contact number and information on a lien I had within the City which was part of a homeowners program I took. Prior to the appraisal being done I had contacted Loan Depot to make sure that the subordination was possible. It would make no sense for me to pay for an appraisal and to try to refinance if that was the case. I was assured that that would not be a problem. About two week after the appraisal was comp... read more
Business response:
Hi ********* -- Thank you for taking the time to leave a review. Please connect with our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com and we will do our best to help resolve the issue.
Loan Depot had our first mortgage and we just wanted to refi so we could get a better interest rate, no money out just a better rate. It took 6 months and I sent them so many copies of my information that I am very concerned about my information being kept safe because they could never find it. The close was very easy but wow when they hold your mortgage already and then it took 6 months and my info to everybody and their brother and no one can find it, It scares me.
Business response:
Hi *****-- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
Great Experience with the purchase of our first home! Miguel M******* was amazing and worked very hard to help us out.
Business response:
Hi *******! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
Well, Ameri**** wasted our time with an 18 weeks (no joke) Cashout Refinance process just to tell us "they no longer offer mortgages on 2nd homes".. Loan Depot had us closed within 4 weeks.
Business response:
Hi *******! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.
4 and a half months to close. Continuously told us we had more to do after waiting a week or so since the last thing we were told to do, instead of telling us everything at once. Never got phone calls returned. Had to turn to management on every aspect of our loan to try to get somewhere. I was asked for the same paperwork multiple times and it would take weeks to get 1 of many aspects accomplished. Now to (203K) aspect of my loan: all of the money for the 203 of the loan was given solely to the contractor, which I or the co... read more
Business response:
Hi ***** -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
loanDepot has a 4 star rating with 5,902 reviews.
loanDepot is closed now. It will open at 9:00 a.m.
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