loanDepot

Hanh T 

on BBB

4 years ago

Loan office was great and helpful to walk to refinance application at begin. Loan processor did not response email or phone call. I don't know she was busy or she felt like not her job response my concern about loan process. It took my 4 months to close the loan. 

John C. 

on BBB

4 years ago

Great lender to work with. Their technology is cutting edge, and closing went very smoothly. 

Jeanette J 

on BBB

4 years ago

This refinance of my primary mortgage and consolidation of my HELOC with it was handled VERY QUICKLY and effectively. The process is completely automated electonically and includes a mobile closing. 

Darlene W. 

on BBB

4 years ago

They had permission to take 20.00 dollars from my bank account for paper work. They took over 500.00 dollars from my bank account, now no one will return or answer my phone call , they r crooks. They don't deserve even one star 

EHAB M 

on BBB

4 years ago

Mr Art k***** , and Andrew his stated manager were very disconcerted about my refinance questions, He asked me on Saturday 4/3 if I'm serious or wasting his time, or I'm serious Not sure If I own a house valued 1 million and I'm in the market for refinancing with another three other rental properties that I own and as I explained to him I need him to all close at the same time, with the same paperwork and same procedure. He did not provide me with a rate until 4/5 when he contacted me in the evening to check the offer on the... read more

Alonzo M 

on BBB

4 years ago

Loan Depot has been nothing but frustrating and not following through in a timely matter. Edward L***** is rude and not a nice person at Loan Depot. He also criticized his co-workers. This is the most unprofessional company to deal with for Mortgage Refinancing. I started on 12/28/2020 and now it’s 4/11/2021. I had two mortgages to refinance, my home mortgage and investment property.....this whole process has cost me $450.00 on an appraisal and still no closing. I highly recommend not to use Loan Depot!!! 

Carolyn 

on BBB

4 years ago

Travis W****** was super efficient, warm and professional at the same time. I had at least 10 companies reach out after I started shopping around. LoanDepot seemed the way to go because of his calm confidence in his abilities and the company's. 

Dustin C 

on BBB

4 years ago

This was absolutely the worst customer service I have ever had. If you receive a phone call from Joe S******** hang up. If you're loan officer is either Freddy v****** or Sean S****** the biggest waste of air cancel your loan immediately. I sent the same paperwork in 5 times for them to keep saying it needs to be updated I opened the loan in November it is now april still not closed. They say high volume due to covid. I say absolutely lazy ****** people . If you have another company to use don't hesitate loan depot is terrib... read more

Michael K 

on BBB

4 years ago

I'm very shocked to read some of the negative reviews on here. I have refinanced twice with Loan Depot and found the entire process to be beautifully managed, quick, and with very nice and knowledgeable loan officers. They were attentive, contacted me often, and easy to reach both times. I have to wonder if some of the complainers had situations like bad credit that were the real cause of their delays.