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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brigida from Homedepot was professional, understanding, patient & human. My experience was great, Brigida is knowledgeable, personable & even funny~ I’ll be recommending her & Home Depot??
Business response:
Hi *****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
We were in a very unique situation involving a lease purchase where if we didn't close by February 28th we would have been homeless loandepot came through as true professionals as real people doing real work I would recommend them to anybody who needs a mortgage
Business response:
Hi ******! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
I thought Loan Depot was a reputable company when I opened an account in 2018. When I refinanced in 2021 I went elsewhere because Loan Depot wouldn't match interest rate. It's been 38 since since my loan was paid off and my escrow account still not refunded to me. Their customer service has told me they refund in 15 days, then 20 days then 30 days, then check was sent 2 weeks ago. Is their bank account that low, they can't send me $1600?
Business response:
Hi ****** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Worst refinance experience ever. I dnt recommend unless you have all the patient in the world. The numbers since the begging changed multiple time. my credit was great and we didnt have any issue. it took us more than 5 month to refinance.
Business response:
Hi ****** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
This is an awful lender. I have been enrolled in automatic payments since December and they have not been processed properly 1 time. I have to call them every. single. month. and have the same idiotic conversation. When we first began with them last year, they changed our loan number and the website for account access without proper notice. I have to chase them for basic functions. Completely unacceptable. Steer Clear.
Business response:
Hi ******* – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we may help you with the issue.
great deals, but impossible to speak to team after they have your business. spent weeks trying to get people to answer questions, escalated to everyone we could.
Business response:
Hi ****–Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience so that we can assist with your concern.
I am independent contractor on 1099 (not on salary) which make the process much harder. The complexity of the loan process, meeting all presumed requirements, providing underwriter's new requirements and solving unseen problems during the process can add tremendous frustration The solution was and is good and honest communication between your loan officer and supporting personal to tackle the issues. I have known Mr. Ken R***** form my previous refi few years back. I experienced how he was playing moderator role between me a... read more
Business response:
Hi *****! We are happy to hear that our team was able to exceed your expectations. We work hard to ensure that your financial needs are met. Please reach out if we can assist you further.
Dishonest throughout the whole process. Go somewhere else for a loan.
Business response:
Hi *******– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
I chose LoanDepot, because they offered the best loan out of the 4 others reviewed. This also included a great interest rate and down payment. My lending officer, Jennifer J****** was extremely supportive throughout this process. As a first-time homebuyer, I had little idea of what buying a home involved and she made it as painless for me as possible. She constantly was letting me know where we were in the loan process and very responsive when I had questions. Even now, after my loan has been approved and I am about to pay m... read more
Business response:
Hi *******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is open now. It will close at 5:00 p.m.
Need help? Contact us.
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