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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were referred to ***** ****** of LoanDepot by a realtor friend of ours. We are beyond pleased. Applying for a loan is not always the easiest.. ***** guided us through the whole process. When there was an issue, ***** promptly dealt with it and kept in communication with us at all times. We were able to close on time. If anyone I know needs a referral, i will definitely refer them to LoanDepot.
Loandepot is a waste of time. Endless waits, loan officers changed randomly, repeated requests to submit the same information already previously submitted. After several months of this, I was finally approved but they wanted me to agree to an extra $32,000 of debt to them for a mortgage of $165K. This was about $30,000 more dollars than they told me it would be, and obviously a scam to get the unsuspecting to go into greater debt. There were numerous red flags along the way, but I chose to ignore them. Obviously, if somethin... read more
Business response:
Hi ***** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
We were referred to ***** ****** of LoanDepot by a realtor friend of ours. We are beyond pleased. Applying for a loan and getting to closing is not always easy, ***** explained everything to us and guided us through the process. When there was an issue, ***** quickly dealt with it and made sure to keep in communication with us at all times. We would definitely refer LoanDepot to any of our friends and family.
I put in an inquiry with lending tree on Friday. It is now Monday and since Friday I have received 9 calls from Loan Depot. I only answered on the last call to tell them to stop calling me. This practice needs changed. If someone doesn't answer when you call, don't keep calling them multiple times a day. Borderline harassment. "
Business response:
Hi **********-- Thank you for bringing this matter to our attention. We appreciate your feedback and will use it to improve customer experience.
They are absolutely the best !! ***** and accurate response to questions and/or issues. Always with resolution. Never more than half to one hour. My account manager listened to me and actually asked for clarification when I was obtuse and/or confused. One month start to finish with a refinance. I would highly recommend
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Service was excellent and everyone I spoke to was expeditious and informative and courteous.
Ours was an unusual purchase involving multiple players. The quality of their representation was first rate. Kudos to the entire team.
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Loan process was easy. This was my 2nd loan with LoanDepot and everything went smooth. The ease of uploading the documents needed for the process was easy and the website was easy to keep track of the loan as it processed thru. Only small negative we would have rather had an option for direct deposit for the cash out.
Business response:
Hello! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
The loan officer didnt communicate much or effectively, he didn't explain all there Substantial amount of Originating **** To many **** makes the rates so not attractive... they make their profit back up in points and over exaggerated **** ..They had 6 fees alone associated with Just the Title process on a Refinance loan totaling 30 fees..********** "
Business response:
Thank you for your feedback *****!
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open on Monday at 9:00 a.m.
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